Closing date: 20th January 2025 Your new role with Bendigo Bank is just a few clicks away. About the role As our Team Manager, you will report to the Senior Manager Retail and Digital Fulfilment and hold key responsibilities and accountabilities, including providing effective leadership to your team, ensuring team members are engaged, motivated, and perform to the required standard.
You will provide customer-focused, cost-effective, and quality operational support to the Group's customers, partners, and other departments.
Additionally, in line with our ActiveOps framework, you will prepare weekly workload and resourcing plan forecasts and attend departmental weekly planning cycle meetings to discuss with the Senior Manager and other Team Managers.
You will manage and prioritize workflow to ensure service levels are achieved and urgent cases are escalated, while building and maintaining effective relationships with direct reports, customers, and partners.
You will achieve financial and business objectives by effectively managing resources, maintaining appropriate skill levels, and ensuring the team has simple processes and adequate controls to ensure legislative and regulatory compliance with a quality "get it right the first time" focus.
Success will come from the effective execution of a broad set of key result areas.
About you As our new Team Manager, you will bring the following skills:
Proven experience in leading an efficient and effective high volume and service level driven processing team is highly desirable.Proven experience in Active Ops/Workware planning and understanding of methodologies is highly desirable.Proven experience of a wide variety of lending functions, processes, and systems preferred.Microsoft experience: Outlook, Word, Excel - intermediate level preferred.Experience with Banking platforms RFS, BDS, LINX, Doxgate, BPM/PSP or similar systems preferred.Experienced leadership experience desirable, and a proven ability to capably lead a team remotely.Proven ability to facilitate team members' training and individual development needs.Sound coaching skills.Ability to achieve objectives with and through others, delegating appropriate tasks and empowering team members.Highly developed time management skills, ability to prioritize work, meet deadlines, and perform under pressure.Advanced interpersonal communication skills - influencing, relationship building, and customer service experience, along with strong listening, verbal, and written communication skills.Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service.We offer flexible work options that put our people first and a hybrid model of minimum 60% on-site attendance (as of July 1st) in a local Head Office per week. This role is a full-time, 12-month fixed term position based at our Bendigo, Adelaide, or Ipswich office locations.
About Bendigo Bank With over 7,000 employees, we are Australia's fifth largest retail bank with a vision and purpose – 'to feed into the prosperity of our customers and communities, not off it'.
We are one of Australia's most trusted brands, and this isn't something we take lightly, which means Bendigo Bank is the bank you can be proud to work at!
Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au) We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business.
We support candidate requests for adjustments to accommodate an illness, injury, or disability to equitably participate in the selection process. Our perks and benefits: Belong to a wonderful team of people.
Know how we know they're great to work with?
They told us!
Great benefits, work-life balance, and flexibility.
Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank.
We want you to be the best version of you and to help you achieve that!We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling.
At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.So, what are you waiting for?
Come and join the better big bank!
Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application.
We believe that diversity makes every team stronger, so even if you don't tick every box, we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now! We don't want you to be missed, so please note that directly emailed CVs may not be picked up by the system and may risk being missed from the process. We love the support recruitment agencies give businesses every day; however, we have got this.
Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
We are committed to responding to all candidates, regardless of the outcome of your application.
Bendigo and Adelaide Bank does not permit the use of A.I.
by Applicants during interviews or other parts of the selection process including psychometric and behavioural assessments, virtual panel interviews and assessment centres, scenario-based assessments, and presentation material.
Therefore, Applicants using A.I.
in any of these circumstances will be ineligible to proceed. We understand traditional recruitment processes may present barriers for some people.
Therefore, if you require reasonable adjustments, please speak with your Talent Acquisition Advisor who will be happy to assist you - as this restriction does NOT include software/technology used to support Applicants who require reasonable adjustments.
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