Job Description - Team Manager, Claims Investigation Specialist Support (240000CU) Description Are you committed to bringing your best to life every day? At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.
We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that's a great purpose to bring us together at work every day. We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We're a values-driven business that strives for high performance and growth as we look towards the future.
The Role This role exists to lead a cross-functional team of Claims forensic professionals who will ensure a high level of quality, consistency in claims management and capability uplift across the Insurance Claims business in the areas of forensic accounting, Non-Disclosure & Pre-Existing Condition (PEC) assessments, and Claims Fraud investigations.
This is done by:
Ensuring the consistent delivery of accounting, non-disclosure & PEC, and Claims Investigation services that promote quality claims practices and minimize the risk of financial leakage;Understanding, promoting, and role modelling a high standard of claims management expertise utilising the Contemporary Claims Management approach;Operating as an SME and coach to the rest of the claims business;Understanding the business targets to be achieved and motivating the team to high performance.About you Minimum 10 years' experience in total in Life Insurance/Personal injury with at least 5 years Leadership experience or and/or Experience working in a Legal Practice (desirable)Technical claims expertise in Life Insurance both Group and Retail productsUnderstanding of Life Insurance Industry (essential)Understanding of Life Insurance Claims Regulations and Obligations (essential)Experience working in a highly collaborative environment (desirable)Analytical thinking and decision-making (essential)Bringing our best to life - why join us? We do work that makes a genuine difference to our customers, partners and community.We have a supportive, inclusive and flexible team culture, including hybrid working.We support your growth and development, and careers across our business units and teams that are as unique as our people.We reward and celebrate our successes, through our incentive and recognition programs.We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
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