The role
As our new Technical Motor Claims Team Leader, you will ensure employees are engaged, productive, and assist consultants to develop effective claims resolution strategies.
You will:
Develop the team capabilities to achieve goals and build a high performance team
Monitor productivity and results, reviewing individual and team performance reports, identifying trends, and providing feedback and coaching including managing incoming work volumes
Deliver results through effective leadership, direction, coaching and technical expertise
Maintain regular reporting and monitoring of team including monthly KPI's.
Provide constructive feedback and address any performance issues individually
Provide technical guidance and act as an escalation point on complex claims and complaints, providing high level advice on queries for escalated calls, correspondence, and complaints
Report and escalate risk and compliance related concerns, issues, and failures to management
Work with the leadership team to ensure consistency in claims assessment, process, and culture while maintaining effective claims resolution strategies and delivering on high levels of service
What experience you'll bring
Previous experience in leading people & driving a collaborative, high performance culture with the ability to deliver difficult feedback constructively
Insurance & investigative experience an advantage with a background in Motor Claims desirable
Experience dealing in customer resolution and complaints management
Excellent relationship development skills and strong stakeholder engagement
Demonstrated knowledge of Insurance Contract Act, General Insurance Code of Practice, non-disclosure and 'utmost good faith' is preferable.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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