Are you passionate about creating engaging and exceptional experiences? Do you thrive in a dynamic environment where innovation and teamwork are valued? Join our team in the Student Services and Support Directorate as the Team Leader, Student Communications and Engagement, where you'll play a pivotal role in enhancing the student experience at James Cook University.
Full time and continuing position Based at the Townsville Bebegu Yumba campus, Douglas (due to the nature of duties, this role is based on campus exclusively) HEWL 7: $94,374 - $104,359 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits. ABOUT THE ROLE This opportunity will see you deliver sector-leading, high-quality events and activities, both on campus and online, that contribute to a vibrant high-quality student experience. As the Team Leader you will coordinate the provision of information from across the institution, utilising both digital and traditional communication channels, to keep JCU students informed and engaged. Building strong and positive working relationships will be a key aspect of the role, as you'll work closely with a broad range of stakeholders, including student bodies, to develop high quality, accurate communications, and diverse activities nurturing a whole-of-institution approach to student life. Your ability to lead by example through coaching, mentoring, and supervision, will foster a culture of high performance, customer service, teamwork, and innovation to meet performance outcomes. This is an opportunity to make a lasting impact on the student experience and contribute to JCU's reputation as a sector leading university.
QUALIFICATIONS, SKILLS AND EXPERIENCE Expertise and Qualifications: A degree qualification and background in Communications, Marketing, Event Management, or a related field, coupled with relevant experience, preferably in a higher education setting; or an equivalent combination of relevant experience, education and/or training. Engagement Extraordinaire: Proven mastery in leading and delivering dynamic, high-quality communication and engagement strategies across both digital and traditional platforms. You'll also have skills and experience in end-to-end events or project management. Student Insight: Detailed knowledge of student demographic, equity, outreach, and related legislation. Analytical Agility: Data driven with a focus on risk management and quality assurance. Your insights will drive strategic improvements. Digital Fluency: Proficiency in the Microsoft Suite, coupled with experience using a range of other applications such as Customer Relationship Management systems (or similar), communication automation tools, social media platforms and content creation tools, such as the Adobe Suite. Masterful Communication: An opportunistic collaborator with exceptional communication and interpersonal skills, and the ability to consult and liaise with stakeholders across all levels. Dynamic Leadership: Demonstrated leadership and management experience, showcasing your ability to create a positive workplace culture, manage performance, and lead a team to achieve outstanding outcomes in an innovative and fast-paced environment. HOW TO APPLY AND CONTACT DETAILS Are you ready to make a difference? Join us at JCU, where your future meets the tropics.
Click the 'apply' button, create an applicant account and follow the below steps:
Complete the application form including your responses to the key requirements Upload your current resume Upload a cover letter outlining your relevant experience and how your skills and experience will ensure your success in the role. Applications close on Wednesday 15 January at 11:55 PM AEST.
Please note, as the role requires an urgent commencement, we are seeking applications from candidates who currently hold valid Australian work rights. For any enquiries about the role, please contact Tara Evans - ******.
ABOUT OUR PROCESS At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.
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James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.
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