Team Leader (Service Centre)

Take this opportunity to lead by example and support a team dedicated to technological excellence within the Department of Transport and Main Roads (TMR). We are excited to welcome a leader who will bring out the best in our support operations and deliver results that matter to Queenslanders.As a Team Leader for our Service Centre, you will champion the first level support team, seamlessly coordinating incident responses, and acting as a pivotal point for escalation. Your efforts will ensure unparalleled service for TMR and its supporting agencies throughout Queensland.Key Responsibilities:Oversee and supervise the comprehensive delivery of first and remote second level ICT support according to the Standard Operating Environment (SOE) and Standard Desktop guidelines.Lead your team with vision and purpose, managing HR aspects such as performance appraisals and performance improvement processes to foster a high-performing culture.Cultivate strong client relationships, consistently delivering a high standard of client satisfaction.Develop operational policies, practices and standards in alignment with quality management principles.Stay well-informed of the department's business functions, the ever-changing ICT landscape, and industry developments.What We Are Looking For:Industry qualifications relating to Microsoft Windows, Active Directory, Office Productivity Suite, and ITIL are highly regarded.A demonstrable professional history of leading teams within an ICT support context.We invite you to bring your expertise, leadership, and passion for technology to our service centre.For more information and how to apply, please see the role description.Applications will remain current for 12 months.Job Ad Reference: QLD/610163/24Closing Date: Monday, 13 January 2025
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