Exciting opportunity to join SA's iconic RAA Insurance in a Leadership role Full-time permanent position based at Mile End Join a tight-knit team with a fun, inclusive and supportive culture Reporting to the Senior Manager Recoveries and Settlements, an opportunity has arisen for a driven and experienced Team Leader to join our Insurance Recoveries portfolio.
As the Team Leader, you will play a crucial role in leading and managing the performance of our Recovery staff to ensure the delivery of high-quality recovery outcomes.
You will also contribute to the continuous improvement of team performance by leveraging data, information, and your expertise to make recommendations and actively participate in the delivery of change initiatives.
As an integral member of our team, you will be responsible for:
Leading and managing the performance of direct reports, ensuring service and performance targets are achieved or exceeded and a positive team culture exists. Measuring, managing, and coaching staff to achieve agreed recovery targets including financial outcomes and workload performance through diligent, ethical debt collection practices. Maintaining productive supply chain relationships with mercantile agents and claims legal providers. About you You will have a proven track record in leading and coaching staff to drive performance and achieve targets.
Your forte lies in problem-solving and data analysis, allowing you to navigate complexities with precision and resilience.
Moreover, your demonstrated competence in relationship building, collaboration, and stakeholder management sets you apart as a leader who excels in dynamic, multifaceted environments, together with:
Experience in general insurance / debt recovery Proven experience in leading and coaching staff Front Line Management Qualifications or similar Strong problem-solving and data analysis skills Demonstrated expertise in relationship building, collaboration, and stakeholder management. About us We're proud to be one of South Australia's most iconic brands, trusted by members for more than 120 years.
SA born-and-bred, RAA might be best known for our road service and insurance products, but we're excited to be continuously diversifying to better help our members and community.
Our goal?
To make life better for South Australians.
That's why we're proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more.
With motoring still a priority, we're just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.
We're also one of the state's largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops.
With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we're proud to be the State's #1 Employer Brand.
Benefits We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family.
Some of our employee benefits include:
Free RAA premium road service Access to our RAA Rewards Program Generous discounts on all RAA products Flexible work arrangements Ongoing Training & Development opportunities and a Study Support Program Wellbeing facilities and Corporate Health Insurance Plan How to apply To be part of something bigger and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by 9.00am Monday 20th January 2025.
You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.
We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions.
We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service.
That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.
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