Aged & Disability Support (Community Services & Development)
In this newly created role you will work across our Townsville locations. You will play a crucial role in overseeing and guiding a dedicated team of support workers to deliver high-quality care and services to our participants.
Your leadership will be pivotal in ensuring that our participants receive personalised support that empowers them to live as independently as possible while achieving their individual goals. The overall goal of this role is to enable our staff to deliver the best possible supports to our participants.
You will work a combination of direct support and administrative shifts, predominantly Monday to Friday, with some weekend shifts rostered from time to time.
Key Responsibilities of the Team Leader:Ensuring that high-quality supports are provided to participants within the ITEC service delivery model.Day-to-day supervision of your team, ensuring all compliance activities are undertaken (shift notes are up to date, tasks allocated are completed, training & e-learning is completed).Reporting and managing all incidents.Carrying out all administrative tasks (ordering supplies, vehicle checks, maintenance requests, etc.) in a timely manner.Undertaking employee induction, performance reviews, and team meetings.Collaborating with business support functions including People & Culture, Finance, WH&S, Facilities & Compliance as required.Being available five days per week, with flexibility to work outside of a regular roster.Having experience working with complex behavior and high-intensity supports.Demonstrating strong time management and people management skills.Holding tertiary qualifications (Certificate IV or higher in Disability or related fields).Having previous experience supervising employees.Mandatory Certification / Clearances:Working with Children Check & NDIS Clearance (Yellow Card).Holding a current HLTAID011 First Aid Certificate or being willing to obtain one.Holding a current QLD open driver's licence and having your own insured vehicle.Having the right to work in Australia.Completing NDIS New Worker Induction and New Worker Orientation Modules.What we can offer you:No two days are the same.Employee assistance program.Employee Benefits Program (Discounts Via SWAG).About ITEC:ITEC Group empowers individuals by building their capabilities and creating meaningful opportunities through our youth, employment, aged care, and disability support services.
With 31 years of experience providing culturally informed services, we are a proud Australian family-owned business recognised as a First Nations specialist in employment services.
We focus on understanding each individual's unique needs and aspirations, providing tailored support to help them achieve their goals. We also collaborate with a vast network of referrers, employers, families, and communities to support our participants.
Our team of over 360 operates across Queensland, the Northern Territory, South Australia, and New South Wales. We are committed to a culture where diversity and inclusion are embraced, and we take great pride in our 'We CARE' values: We Care, We Appreciate, We are Reliable, and We Empower.
If this sounds like an opportunity that you are looking for, don't hesitate. Hit the APPLY button now. ITEC is an all-inclusive employer and will consider all relevant applications.
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