Reports to Regional Manager Direct reports: Key Service Providers, Service Providers, Interns Caseload based on direct staffing levels: Small team (1-3 FTE staff): 75% caseload (6 billable hours/day or 30 billable hrs./week) Medium team (4-6 FTE staff or service complexity i.e.
7 day inpatient service): 70% caseload (5.6 billable hours/day or 28 billable hours/week) Large team (7+ FTE staff): 50% caseload (4 billable hours/day or 20 billable hours/week) Business This business is a passionate company in the business of Well-being.
We use the Four Corners of Health to deliver a truly holistic approach to Transformative Rehabilitation.
This identifies and delivers the best pathway to well-being tailored specifically to our clients so they enjoy the freedom to participate fully and live successfully.
We help improve people's well-being by focusing on them as a whole.
So that means their body, their mind, their nutrition and sleeping habits.
And then we apply that approach to rehabilitation from an injury or health improvements in the workplace.
We embrace diversity and welcome people from all gender identities, ages, ethnicities, sexual orientations, religions and those with disabilities.
We are a pro-equity organisation with a focus on improving Maori and Pasifika health outcomes in our local communities.
Job Purpose The purpose of the team leader is to support the day-to-day operational management of their team.
Their focus is on building and sustaining a high performing team that will support the strategic business plan of their region.
Key Responsibilities Leadership Lead and implement Four Corners Approach.
Facilitate "being the brand" Actively embody Business's Values, Vision and Purpose Presence of the "Business Way".
Be the way, inspire and challenge staff to become the way Inspire engagement and professionalism and deliver coaching on this Promote above the line and solutions focused behaviour Inspire holistic view and a culture framed by values of our organisation Work with Regional manager to build and sustain a high performing team locally and as connected to the region and wider business Be the "go to" lead for 2nd opinions and support for complex clients or link team to clinical subject matter experts.
Build team cohesion through in-services, regular team meetings and engagement across the wider business Staff Manage employed staff and designated contractors including supporting RM with leave management Contribute to strategic plans to develop optimum workforce capabilities Lead quarterly and annual performance reviews and manage staff's professional development Responsibility for leading new staff inductions and signing off Jemini learning modules; link in subject matter experts (NM/CL) for delivery of service specific modules Provide professional supervision and mentoring within discipline as required Participate in interviews and reference checking Inspire professionalism and coach in professionalism Client Grow client relationships through networking Lead the marketing and sales regime for local services Maintain business relationships with key stakeholders Maintain and continuously improve the Business brand Strategy and Planning Contributes to the regions strategic plan and the development of staff objectives aligned to the plan Assists in the design, development and implementation of new services in conjunction with wider management and support office (business development) Team performance/Operational Evaluate team performance and monitor KPIs; develop "high performing team" Responsible for day to day diary and caseload management of team Work with local CSO to optimise billing and revenue generation to meet team targets Chairing of team meetings/IDTs Conduct audit compliance clinical tasks Manages quality planner to meet accreditation and company quality calendar Delivery of contract services as per agreed caseload expectations Understand the Business suite of services and support clinicians to drive business internally Regional Referrals Allocation Cover for RM Relationship management Liaise with Case Management from ACC and other private insurers to develop client focused solutions and promote Business Services Manage local VIP relationships to optimise business unit revenue Liaise with local GPs, DHBs and local communities to engage, educate and develop client focused solutions to help clients achieve goals and promote Business services Assurance and compliance Ensure team compliance with Business operational policies and procedures and update local P&P Keep up to date with legislative and regulatory compliance requirements e.g.
Privacy Act, Allied Health Services Sector Standards, Professional Boards Code of Ethics Maintain professional standards for continued practice and registration as appropriate Support RM with risk management and reporting Cultural Safety Engage in learning on cultural safety, upskilling, and integrating into service delivery Engage and work effectively with a range of people from diverse cultures Recognise how culture may impact on recovery in Return to Work and Return to Independence services Recognise family and whanau involvement in Business Suite of Services Accountabilities and Key Performance Indicators (KPIs) The key accountabilities and performance measures are outlined in the table below.
Targets will be set in consultation with the position holder based on the annual business plan targets.
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