Team Leader - Healing Services

Child Welfare, Youth & Family Services (Community Services & Development)We have an exciting opportunity for a Team Leader of Healing Services to join our dedicated Not-For-Profit organisation in the Southern Mallee, working directly from our Swan Hill Office.This new role will involve the direct supervision of staff in the sexual assault advocacy and counselling and family violence counselling and therapeutic roles.About the RoleThis role will involve the responsibility of allocations, supporting Counsellor Advocates to adequately service and healing plan for all allocated clients, advocacy upholding partnership agreements, safety audits and funding applications in line with program requirements.This role will work closely with the MSAU-MDVS team to ensure the seamless delivery of services to all clients accessing the organization's services.The Team Leader will work closely with the Program Manager – Sexual Assault and Family Violence Therapeutic Services, to ensure all service delivery and development is of a high standard and in line with the principles of continuous quality improvement and meets best practice, legislative and contemporary practice guidelines.Integral to the role is the ability to assess risk, identify needs to clients, crisis responses and referral pathways, which requires collaboration with services to identify risk and threats to safety of victim survivors for ongoing risk management.What we offer$115,065.08 - $119,871.96 + SuperannuationSalary Package up to $26,550 pa of Remote Living & Entertainment ExpProfessional development and training opportunitiesEmployee Assistance and Wellbeing ProgramsA passionate and supportive Team environmentEqual Opportunity and Rainbow Tick Accredited employerKey responsibilities for this role include:Develop, implement, and coordinate systems that support high quality, inclusive and flexible service delivery including intake, assessment, client engagement, case plan, intervention, review, and referral or case closure.Providing leadership, guidance, and oversight to case workers to engage with individuals, their families and health/community services to deliver integrated 'evidence based' client-directed and meaningful services to all clients.Develop and implement effective work processes to ensure the delivery of high-quality program throughputs, outputs, and KPI's.Educate all counsellor advocates in principles of person-centered recovery oriented practice, support and assistance for clients and their families.Provide effective and individualised supervision to all case managers and crisis response staff to ensure everyone is supported.Encourage positive relationships within the greater MSAU-MDVS team through role modelling and mentorship.Educate, encourage, and support staff to engage in learning and development and support systems that prevent vicarious trauma.Work closely with the Program Manager – Sexual Assault & Family Violence Therapeutic Services, to identify skill gaps and embed learning and development strategies to upskill all staff to adequately prepare them for practice.Review caseloads, including case plans and client records to ensure staff are practicing to best practice standards and internal audit compliance and advise the Program Manager – Sexual Assault & Family Violence Therapeutic Services, of service delivery gaps and solutions.Facilitate access to other services and resources and advocate on behalf of clients when requested.Adhere to strict data collection and file management systems with attention to detail.Oversee funding and the coordination of applications aligning with guideline requirements and delivery of service.Build effective and collaborative working relationships with key stakeholders.Participate in the organisations on call roster.About youYour specialist expertise and experience should include:Bachelor of Social Work or the equivalent (Minimum of a Diploma in Community Service and are prepared to upskill to meet Req 209).High level of understanding of legislation and practice standards.Demonstrated ability to work as part of a team and autonomously.Understanding of the challenges of engaging victim survivors, and families to address safety and wellbeing concerns.Knowledge of the gendered nature of family violence and violence against women and children.Understanding of the health, psychological, development, social and economic impacts of family violence on victim survivors including children, young people, families and the broader community.Awareness of the cumulative and traumatic impacts of family violence on women and children victim survivors, and the impacts on the parent-child relationship.Recognition of the different manifestations and impacts of family violence on diverse individuals, groups and communities.Appreciation of the unique status and experience of Aboriginal communities as First Nations Peoples.Significant previous relevant experience in the field.Experience in leading teams, including change management, meeting team performance goals, recruitment and selection, performance management, coaching and development of staff.Proven ability to provide advice and direction regarding complex matters, including crisis support, comprehensive risk assessment and safety planning.High level of communication and interpersonal skills.Proven resilience and the ability to prioritise competing demands.Experience in implementing and leading people through change.Commitment to a learning culture and continuous quality improvement.Competency in key components of Microsoft Office applications combined with the ability to learn and adapt to new information technology systems.About usThe Mallee Sexual Assault Unit (MSAU) and Mallee Domestic Violence Services (MDVS) provides services for women, men and children throughout the Northern and Southern Mallee region, border communities of New South Wales, the Mallee Track and Shires of Gannawarra and Buloke. Our services are free and available to all victim survivors.We have a strong commitment to a workplace culture that is collaborative, provides work-life flexibility and encourages opportunities for growth and development. We take pride in providing a supportive workplace with great career opportunities for our employees.How to ApplyAll applicants must have the right to work in Australia, be willing and able to obtain a Working with Children Check for both VIC & NSW, a National Police Check and hold a current Driver's Licence.To obtain a detailed Position Description, please visit our website https://msau-mdvs.org.au/employment.Applications close at 12 midnight Sunday 29th December 2024Your application will include the following questions:Which of the following statements best describes your right to work in Australia?Have you completed a qualification in community services?How many years of people management experience do you have?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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