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Brand: FCM
Work type: Full time, Hybrid
Location: Australian Capital Territory
Categories: Corporate & Group Travel
An opportunity has come to join the Canberra based team as a Team Leader
A Team Leader is the customer, operational and technical expert. They lead with a customer-centric mindset and display sound commercial and business sense to drive customer and people-related outcomes and business goals.
The Team Leader lives and breathes the FCM "DNA" and maintains a culture of support, safety and success. They are instrumental in the development and performance of their people and the growth, profitability and retention of their customers.
Their leadership capabilities build and nurture relationships both internally and externally for the betterment of the FCM brand.
You will be responsible for:
Understanding and driving team and area business plans, key performance indicators and key business deliverables
Maintaining the financial health of the business
Developing multi-level relationships with both internal and external customers
Identifying gaps and opportunities for continuous improvement
Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
Ensuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfaction
Delivering FCM's marketing and product strategies and ensuring they are best optimised within the area
You will have:
Extensive travel industry experience
Previous leadership experience in a customer facing role
Drive and ambition to achieve and exceed goals
Superior presentation and negotiation skills
The ability to encourages and support the development of team members
A high degree of emotional intelligence
Sound business acumen
What's In It For You?
Uncapped incentives
Tailor your ideal work-life balance with hybrid arrangements
Social events such as Buzz Nights, opportunity to attend Global Ball overseas (Bali 2023, Lisbon 2024) for high achievers
Global career advancement/travel opportunities
Leadership Programs & further education, training and development
Employee share scheme
The opportunity to play an integral role in the growth of the business
Travel discounts on flights, hotels and insurance for you, your family and friends
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