Supervisors/Team Leaders (Call Centre & Customer Service)
Full time
Salary: $84,378 to $91,251 plus 15.4% superannuation
As the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic Prescriptions, and the MyHealth App.
At the Australian Digital Health Agency, we celebrate the agility of remote work while fostering collaboration with your colleagues. Join us to grow, develop, and advance your career without the need to relocate or compromise your current lifestyle. We promote an inclusive workplace culture where everyone at the Agency lives our values in pursuit of a healthier future for all Australians.
About the Role
The National Program Delivery Branch has an excellent opportunity for an experienced team leader to take responsibility for driving team deliverables and leadership of a small team. In addition, the Team Leader, Digital Adoption Support will have significant stakeholder interaction in facilitating the registration process on My Health Record including collaboration with suppliers, troubleshooting with third parties, and presenting at Agency-led education sessions.
What You'll Bring
Proven record as an operational team leader and in delivering outcomes Ability to effectively relate and communicate with a culturally diverse team Ability to manage a team across multiple locations nationally Desirable but not essential is an understanding of the My Health Record registration process, and PCA (Provider Connect Australia). Ability to obtain and maintain national police check. Australian Citizenship is a condition of eligibility. Ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency. Additional Information
The position may be filled in Brisbane, Sydney, or Canberra. Office attendance operates under a hybrid arrangement, with some in-office days required weekly. To apply, submit your resume and a one-page cover letter.
Closing Date: 20 November 2024, 11:00pm
Salary: This role offers between $84,378 to $91,251 plus 15.4% superannuation depending on skills and experience.
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