Supervisors/Team Leaders (Call Centre & Customer Service)Full timeSalary: $84,378 to $91,251 plus 15.4% superannuationAs the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic Prescriptions, and the MyHealth App.At the Australian Digital Health Agency, we celebrate the agility of remote work while fostering collaboration with your colleagues. Join us to grow, develop, and advance your career without the need to relocate or compromise your current lifestyle. We promote an inclusive workplace culture where everyone at the Agency lives our values in pursuit of a healthier future for all Australians.About the RolePolicy, Programs and Engagement Division: Embark on a career with our Policy Programs and Engagement Division, a hub of excellence that drives national programs and portfolio priorities. We inform policies and manage external stakeholder relationships, fostering a collaborative network based on trust. This is your chance to be a pivotal force in an environment where policy, technology and health outcomes converge.The National Program Delivery Branch has an excellent opportunity for an experienced team leader to take responsibility for driving team deliverables and leadership of a small team. In addition, the Team Leader, Digital Adoption Support will have significant stakeholder interaction in facilitating the registration process on My Health Record including collaboration with suppliers, troubleshooting with third parties, and presenting at Agency-led education sessions.What You'll BringProven record as an operational team leader and in delivering outcomesAbility to effectively relate and communicate with a culturally diverse teamAbility to manage a team across multiple locations nationallyDesirable but not essential is an understanding of the My Health Record registration process, and PCA (Provider Connect Australia).Ability to obtain and maintain national police check.Australian Citizenship is a condition of eligibility.Ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency.Additional InformationThe position may be filled in Brisbane, Sydney or Canberra. Office attendance operates under a hybrid arrangement, with some in-office days required weekly. To apply, submit your resume and a one-page cover letter.Closing Date: 20 November 2024, 11:00pmSalary: This role offers between $84,378 to $91,251 plus 15.4% superannuation depending on skills and experience.Better use of data and technology can help people live healthier, happier and more productive lives. Digital health can make a real difference to people's health by giving them greater control and better access to information.
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