Job Description Voted HRD's Employer of Choice for the last 9 years Culture built on Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
Opportunities for continuous learning and professional development Are you driven to lead a team toward excellence in customer support and sales operations?
At Data#3, we're seeking a motivated Team Leader to guide our Customer Support Representatives in delivering outstanding service and driving process improvements.
This role offers the opportunity to shape a high-performing team and make a significant impact on our business success.
Join us and be a part of a collaborative environment where your leadership will be key to our ongoing achievements.
Who is Data # 3?
Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year.
Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.
Voted HRD's Employer of Choice for the last 9 years and named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
These values are integral to the way Data#3 works internally and externally with our customer.
In this role you will: Lead, mentor, and develop the CSR team to ensure customer SLAs are consistently met.
Drive process changes and implement new tools to enhance customer workflows and promote best practices.
Act as the primary escalation point for CSR-related issues, ensuring swift resolution.
Support Account Executives and Account Managers by preparing accurate quotations, managing tenders, and maintaining customer profiles.
Provide support during trade and customer events, contributing to sales strategies and ensuring seamless execution.
Collaborate with Managers to manage customer inventory, supply chain issues, and forward order placements.
Serve as the main point of contact for National Logistics & Operations queries, ensuring effective communication and issue resolution.
About You You have at least 2 years of experience in leading a team within sales administration or customer support, preferably in the ICT industry.
You are skilled at fostering a collaborative team environment, with a proven ability to mentor, develop, and motivate team members.
You excel in organising and prioritising tasks, meeting deadlines with a high level of accuracy and attention to detail, while guiding your team to do the same.
You bring integrity, strong problem-solving skills, and effective communication, ensuring your team consistently delivers high-quality results.
You are dedicated to continuous improvement, both personally and within your team, and are adaptable in your approach to achieving business objectives.
You are passionate about customer service and sales support, with the ability to inspire your team to reach new heights.
If you are ready to lead a high-performing team and contribute to the success of Data#3, we'd love to hear from you.
Apply now with your cover letter and CV to join a company where your expertise and leadership will be valued and where you can take your career to the next level.
Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia.
You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
REF: SACA111965 Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia.
All final applicants for this position will be asked to consent to a police check.
Please note that applicants with criminal records will not automatically be excluded from the recruitment process.
Each application will be considered on its merits and inherent requirements of the role.
