Supervisors/Team Leaders (Call Centre & Customer Service) Full time Established in 1996, Pattersons Insurerbuild has been servicing the insurance industry for over 28 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.
The opportunity: We are seeking a dynamic Team Leader to manage the performance of our customer care team.
You will ensure claims are handled efficiently, coach team members to meet KPIs, and act as a key escalation point for complex issues, while fostering a positive team environment.
On a day-to-day basis, you will: Lead and manage your team's claims performance, ensuring timely updates and efficient turnaround timesHandle escalations, complex claims, and high-value jobsConduct regular audits to ensure compliance and provide feedback for improvementBuild strong relationships with stakeholders, including customers, insurers, trades, and internal teamsCoach and mentor your team to achieve KPIs for calls and claims managementImplement processes to improve operational efficiency and meet client contract requirements What We're Looking For: 3+ years' experience in insurance, call center, or constructionProven leadership skills in a fast-paced environmentStrong communication and organizational abilitiesExperience managing trades or insurance claims is a plus What We Offer: Career Growth: Opportunities for progression within the companyCollaborative Environment: Supportive, team-driven cultureJob Security: Join a growing industry leader
This role will be subject to a successful National Police Check.
Occasional interstate travel to other offices, to assist in the increased workloads following major events may be required.
If you feel you have the required skills along with a customer-focused and pro-active manner, please APPLY NOW.
Please visit our website for more information about our company: www.insurerbuild.com
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