Are you ready to lead a dynamic team and enhance customer experiences for the Whyalla community?Do you have a passion for delivering high-quality customer service? We want to hear from you!Permanent role with an RDO per month and a great working environment on offer.Find out why you should unearth your next step in Whyalla while exploring the wild side of the Eyre Peninsula.
About the role: The Team Leader Customer Service is responsible for ensuring the delivery of optimum customer service to the Whyalla community, internal customers, and visitors. The Team Leader supervises, trains, mentors, and assists members of the customer service team in providing high-standard customer service.
About you: We are looking for an individual who has the following:
Previous supervisory experience in a customer service environmentExcellent verbal and written communication and problem-solving skillsSelf-motivated with the ability to work independently with limited supervisionExperience in delivering a high standard of customer service within a team environmentDemonstrated office administration experienceProficient in using the Microsoft Office SuiteAbout the Whyalla City Council: As a multifunctional regional Council, in addition to the usual Council services, we manage Childcare services, Airport, Cemetery, Crematorium, and recreational facilities including Visitor Information Services.
We are a progressive Council, committed to the pursuit of excellence and are always looking for opportunities to improve the quality of life for our community, now and into the future.
We stand by and embrace our core values when delivering each and every one of our services: We Care, We Work Together, We are Committed, and We Own It.
About the benefits: Competitive salary + 11.5% Superannuation with the ability to salary sacrificeCompany laptop suppliedA 38 hour a week role with flexible working hours so that you can shape your work-life balanceRostered day off per monthOpportunities for career growth and professional developmentEmployee Assistance Program and wellbeing supportGrace days and wellbeing leave provisionsFurther information: For more information in relation to position responsibilities refer to the following: Customer Service Team Leader Position Description.
Enquiries can be directed to Joanne Peden, Customer Experience Coordinator on 8640 3444.
The remuneration for this role is in accordance with the South Australian Municipal Salaried Officers' Award and Council's current Enterprise Agreement, commencing at Level 3 - $81,851.
So be sure to unearth your next step right here in Whyalla – we're waiting for you!
Apply: Your application will include a cover letter expanding on your suitability for this role, addressing the position criteria outlined in the Position Description in no more than three pages.Applications must also include your current resume and be submitted via the recruitment portal on Council's website. Applications submitted on any other platform will not be accepted. Please note that the application process will need to be completed in one session.Applications close at 9.00 am Monday 25 November 2024. Late applications will not be accepted. All applications will be acknowledged, and all applicants will be notified of their progress in the recruitment process.The Whyalla City Council is committed to creating a diverse environment and is proud to be an equal opportunity employer, with a smoke, drug, and alcohol-free work environment. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander backgrounds and people with disabilities to apply.
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