As the Customer Service Manager, you will be responsible for overseeing the customer service department, ensuring the team provides top-notch support and guidance to valued customers.
You will play a critical role in maintaining high standards of customer care, managing daily operations, and leading a team of customer service representatives.
Key Responsibilities: Lead and manage the customer service team to meet performance goals and deliver exceptional service.
Develop and implement customer service policies and procedures.
Handle escalated customer issues and provide timely resolutions.
Monitor and analyze customer service metrics to ensure continuous improvement.
Train, mentor, and motivate team members to achieve their best.
Collaborate with other departments to ensure a seamless customer experience.
Qualifications: Proven experience in a customer service management role.
Strong leadership skills with the ability to motivate and develop a team, set goals and manage performance Excellent communication and interpersonal skills.
Ability to handle high-pressure situations with poise and professionalism.
Analytical mindset with the ability to interpret data and make informed decisions.
Proficiency in customer service software and tools.
Experience in the transport industry would be advantageous Why Join?
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and inclusive work environment.
To be considered for this role, click apply today.
For more information you can call James Greenwell at people2people on 08 8317 4807 Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider.
We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners.
We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss.
In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.