Team Leader - Connecting Services

Be the difference. Enjoy great rewards and benefits. Full-time, ongoing role Friendly and supportive team environment Dynamic, not-for-profit organisation About the role As Team Leader, Connecting Services at Southern Cross Care, you will make a difference by leading a compassionate team to deliver great service and a positive experience for members of the Southern Cross Care community. Working within the Marketing and Community Engagement Group, you will provide vital leadership to our central contact centre team, while also providing management oversight for our unique passenger transport services. Your key responsibilities will include team leadership, rostering and coaching, management of a range of cross-organisational systems, processes and continuous improvement initiatives, as well as reporting on team performance and outcomes.   About you We are looking for people who will be the difference in the lives of our residents and clients. The successful candidate will have a range of relevant skills and experience, including: Effective leadership and people management skills Data management, analysis and reporting skills Experience leading or working within a dynamic sales or contact/call centre environment Good working knowledge of the core principles of quality customer service About us Southern Cross Care is one of Australia's leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.   When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life. We offer a modern, city-fringe location with free on-site parking for all staff. Enquiries: Peter Ferguson, 8291 8000 Applications close: Friday, 17 May 2024