We are seeking a talented individual to join our Client & Member Service team at Mercer Administration Services.
This role will be based in Wollongong.
This is a hybrid role that has a requirement of working at least three days a week in the office.
You will lead and manage a dedicated superannuation team, ensuring a member-focused team ethos and achievement of agreed service level standards.
The position offers professional exposure across a broad range of functions as well as the ability for interactions with clients and could be a great steppingstone into Senior Leader opportunities.
We will count on you to: Lead a superannuation administration services team that is responsible for end-to-end superannuation processing and/or related specialist activities (e.g.
contributions and refunds, benefit payments, member maintenance, insurance, document management)Drive the performance of all employees within the teamPrepare, implement and review team plans/budgetsProvide operational direction to day-to-day activities including responses to requests for information/service and appropriate record keeping across the teamManage the administrative performance of the team against key service level agreements.What you need to have: Experience managing teams within a high volume, operational environment, preferably within the superannuation, banking and finance, insurance or similar industryThe ability to drive team performance, initiative and improvement with a customer-centric focusExperience with workflow management tools and translating data to make effective resourcing decisionsExperience in the management of Service Level Agreements with a proven track record of achievement.What makes you stand out? Knowledge and understanding of legislation relevant to the superannuation industry would be well regarded however not essential.Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia.
Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
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