Permanent full-time opportunityFlexible working arrangement, based in our Brisbane CBD officeHigley rewarding role in a fantastic work cultureThe heart of the role:The Team Leader's primary role is to lead, develop, mentor, coach and inspire a team population by driving a high-performance culture that is focused on delivering an exceptional customer experience that is efficient, profitable, and sustainable.Responsible for the day-to-day operations and will be required to analyse results and performance and deliver strategies to achieve and exceed individual and team targets. This will be achieved through the development of individuals through behaviour coaching and performance management whilst embedding a customer centric, and first resolution culture.Key responsibilities include:Effectively lead and manage people, processes and technology to facilitate the delivery of excellence in service, operational and productivity efficiencies, people performance and achievement of financial budgets, while ensuring Claims Processing and Admin Services is a place where people want to workMonitor and increase conversion rates within team through better use of call practices and coachingBy personal example lead the adoption of Bupa Australia Vision and ValuesProactively manage change and coach the team through change management processFoster effective relationships with other business units to ensure success of business initiativesEffective day to day management of the team acting as a point of escalation for decision makingManage the performance of the team in line with Bupa's policies and processes and in a way that leads to improvements in employee engagementIdentify, support and implement strategic initiatives to ensure efficiencies and increase automationAbout you:Minimum 2-5 years' experience in a leadership roleDemonstrated experience in coaching others to achieve better customer experiencesProven ability to successfully lead and inspire teams to achieve or exceed targets through driving a high-performance cultureExperience in a complex, highly legislated claims environmentDemonstrated experience in managing customer relationshipsExperience in effectively resolve provider / broker / client complaintsExperience in lead referral management practicesWe've got your backThe special thing about Bupa is that care is at our core and will always be a part of how we operate. Extending that, we want our people to feel they are benefiting from Bupa's purpose: so that everyone is supported to live the healthiest and happiest version of themselves. Simply put, this is what wellbeing means at Bupa.Our global wellbeing program covers all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We are providing health benefits, information and support for everyone who works here, no matter their role.Our range of benefits include:Fully subsidised health insurance products - How good is that!Discounts on travel, car and home products, as well as discounts on Bupa services such as Dental and Optical, skin checks and vaccinationsDiscounted products and services via our extensive partner network, like Apple, Endota Spa, New Balance, Garmin, JB Hi Fi,An additional annual leave day for you to focus on your wellbeingAn additional volunteer day each year for you to give back to your communityAnticipated interview commencement in the week starting 6th January. There is nothing half-hearted about what we do at Bupa, Apply now!At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
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