Job no: 493498 Work type: Permanent - Full Time Location: Brisbane CBD Categories: Claims Management Group - Claims Management
At WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.
Our organisation is made up of individuals who collaborate and seek to engage and inspire others, working together as One Team. We embrace diversity and value people who bring personal energy, authenticity and a drive to succeed to everything they do. If you're someone with a strong values-oriented compass and you want to achieve great outcomes for our customers and business, you will find a great community at WorkCover.
We're looking for experienced leaders who are passionate about claims management.
You'll contribute to:
Lead, coach and mentor a team of about 10 Claims Advisors to ensure that outcomes, performance indicators and objectives are achieved, and the team is engaged and successfully led through organisational change
Provide guidance, support and direction to our people and customers on statutory claims management and premium issues
Develop, encourage, and drive strategies for improvements in how we work and serve our customers
Manage customer feedback and escalations and provide feedback and coaching to team members
Work collaboratively with people across WorkCover to achieve great outcomes together
A bit about you:
Experience in a commercial insurance environment and/or in the management of personal injury claims
Experience leading small to medium teams within a corporate insurance environment
Change management experience including leading people through change to achieve business outcomes
Ability to create a team culture that is engaging and allows people to grow and develop
Proven ability to lead a team to achieve goals and build mutually rewarding relationships between members
Ability to interact and empathise with customers to understand their position and how we can best deliver outcomes for them.
A proven ability to effectively plan and think ahead with the ability to organise responsibilities, meet deadlines and maximise work output
A bit about us:
Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.
Advertised: 21 Oct 2024 (9:00 AM) E. Australia Standard Time Applications close: 01 Nov 2024 (6:00 PM) E. Australia Standard Time
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