Join the Waste and Sustainability Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
Supervise the day-to-day delivery of City Presentation services, including shop and precinct cleaning, ensuring that the functions and activities are performed in accordance with Hume City Council's policies and procedures, and best-practice principles, in addition to State and Federal government legislation, policies, regulations and directions.
What you'll be doing:
Provide day-to-day leadership and supervision of City Presentation group employees, to engage and motivate employees to demonstrate organisational values aligned behaviour, and to optimally achieve service standards. Participate in the recruitment, induction, training (internal and external), and performance management of City Presentation employees. Supervise the services delivered by the City Presentation team, including shop cleaning, activity centre and precinct cleaning, small scale graffiti removal, issue reporting and litter removal, ensuring service continuity, achievement of service standards, and the provision of quality customer service is maintained. Regularly participate in service delivery, including the safe operation of required plant and equipment, to support resourcing and service provision, as required or requested. Monitor the service activities, ensuring they are delivered to a high standard, adhere to service level agreements, and that all relevant policy, legislation, and regulatory requirements. Support the implementation of allocated actions and the achievement of targets from Council's strategic documents, including the Waste and Resource Recovery Strategy 2022-2030. Ensure the City Presentation team is customer focussed, responding to all internal and external enquiries and issues in a timely, accurate and professional manner, in line with Council's policies and procedures. Actively monitor and report on the achievement of service quality and delivery benchmarks, including Service Level Agreements, to meet Council, customer, and community expectations. Provide high-quality, professional written and verbal reports, presentations, and advice to the Operations Supervisor – City Presentation, Coordinator Waste Operations, Manager Waste and Sustainability, other departments, and other agencies. The skills and experience you'll bring to the role:
Demonstrated frontline leadership skills and ability to manage a diverse team of staff, preferably in waste, city presentation or another operational context within a Local Government environment. Strong understanding of Occupational Health and Safety and experience in applying this within operational environments. Sound knowledge of relevant contemporary resource recovery and waste management practice and legislation, including ensuring environmental compliance. Understanding of investigation processes and enforcement powers of authorised officers in relation to litter, illegally dumped waste, graffiti, and other city presentation matters within Victoria. Well-developed customer service and communication skills, including the ability to communicate clearly in various mediums, with people from a variety of backgrounds. Required Certifications & Qualifications:
Tertiary qualifications in operations, safety, business, management, or a related discipline with relevant experience working in the field, or lesser formal qualifications with substantial relevant experience. Current Medium Rigid drivers licence, with experience operating compact/footpath sweepers (preferred). Why Hume City Council?
A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:
We're better, every day : We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
We're in it together : At Hume, everyone matters. We welcome and include all. Respect and safety are expected.
We show up : We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
All for Hume : We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
We offer a competitive salary package, professional development opportunities, and a supportive work environment.
A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
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