Position Purpose » Lead and drive the deployment and operation of various enterprise core systems, line of business applications, Information Management, and Integration platforms to ensure security processes, practices, capabilities and intelligence are embedded into the underlying platforms and toolchains. » Lead Support teams to coordinate routine and ad-hoc testing and maintenance of application architecture and tools, enabling the speedy development and release of software to empower and support a future-ready organization. » Provide technical expertise and leverage technical capabilities to deliver operational outcomes to meet stakeholder needs which are aligned with organizational strategic priorities and direction.Responsibilities Application Support » Build and maintain strong stakeholder relationships and provide expert advice on system, process, and reporting queries and issues. Act as a business partner while identifying business challenges within the Application Enterprise, ensuring recommendations maintain Architectural and Application Principles. » Ensure the stability, availability, and performance of critical software applications by monitoring, troubleshooting, and resolving incidents and problems. » Maintain and meet service-level agreements (SLAs) and key performance indicators (KPIs) for application support. » Develop monthly reports on incidents and requests, track Application Support performance, analyze trends, and make data-driven decisions. » Deliver effective cybersecurity practices by addressing and/or escalating application security vulnerabilities/risk. » Capture and problem-solve issues and queries, working in collaboration with subject matter experts and key stakeholders to resolve and/or escalate to Engineering as required. » Coordinate system maintenance and monitoring across a diverse range of applications and business systems. » Monitor and manage the operational budget and resources for the Application Support team. » Lead the development, testing, and implementation of changes to systems, including changes arising from software patches or business improvement processes, ensuring that suitable systems development and testing processes are in place for effective management of software packaging and releases. » Lead the development and maintenance of documentation relevant to systems support, including system administration and support procedures and training materials.To be considered for the role, click the 'apply' button or for more information about this and other opportunities please contact Wayne Slattery on 03 8680 4203 or email: ****** values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability.
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