Team Lead People Relations & Knowledge Management Clerk Grade: DCS 9/10 – base salary starting at $120,859 p.a + superannuation
Location: Parramatta – DCS supports a range of flexible working arrangements, with an expectation that work will principally be undertaken from an approved office, workplace or related worksite in accordance with C2024-03 NSW Government Employees Workplace Presence Circular
Employment Type: Ongoing full-time position with talent pool created for future opportunities Great team culture - People are at the heart of all we do and together, we make a difference About the Opportunity Are you an experienced and motivated People & Culture leader looking for a new challenge?
The ideal candidate will have a passion and ability to lead a team that partners with varying businesses for the early resolution of operational people matters or triage to the appropriate team of specialists.
Leading a team of People & Culture Case and Knowledge Management specialists, you must be someone who embodies curiosity, thrives on coaching team members and exploring avenues for continuous improvements, and excels in adapting to the dynamic demands of a fast-paced environment.
This role is an opportunity to put your previous HR business partner and knowledge management experience to the ultimate test.
About People & Culture Across DCS, People and Culture supports over 13,000+ teammates working across multiple agencies dedicated to making the lives of our customers better.
We are proud of our customer-centric, people-first culture, which is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service, and Accountability.
People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver through adopting new ways of working by embracing innovation and positive collaboration.
A typical day of work for you might include: Triaging and conducting initial assessments of people management case matters while maintaining oversight and guidance to a team of specialists to ensure managers across the portfolio comply with people-related policies and procedures.Identifying and coordinating the review and analysis of business processes, work instructions, and procedures to ensure the maintenance of our Knowledge Management SharePoint site.Leading the planning, design, and delivery of complex projects, including the design and delivery of HR leader education training programs.Liaising with specialist teams and the business to provide appropriate and accurate employee-related advice to enable the business to make informed people-related decisions.Let's talk about you! To be successful in this role you will possess a great blend of skills and experience, including: Strong ethics and values that align with our customer service-driven culture.Strong problem-solving skills as well as excellent communication and influencing skills.Relevant tertiary and professional qualification or experience in the delivery of integrated advice and services across a range of people, culture, and workforce programs.Demonstrated experience engaging and motivating staff and developing capability across the team.Ability to work in a fast-paced environment and adapt quickly.Okay, so what's next? Your application should include an up-to-date CV and cover letter which clearly details your relevant skills and experience for this position and your response to the below targeted question.
Targeted Question: "Please provide an example of where you managed an escalation in relation to a conduct, performance, grievance, or Health and Safety related matter and the considerations for this.
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For more information about this role please contact: Rachel Running, Associate Director Operational Excellence via ******
Closing Date: Monday, November 25th, 2024 at 10:00 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), please contact ****** or 02 9494 8351.
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