Administration and Customer Service Officer-1 Apply locations: West Kalgoorlie, Western Australia
Time type: Full time
Posted on: Posted 2 Days Ago
End Date: December 17, 2024 (17 days left to apply)
Job requisition id: R65563
About the role
Team Global Express is seeking an experienced Administration Officer to join our Kalgoorlie Depot. To provide all the administration and customer service functions required for the efficient operation of Team Global Express. This function supports the Administration Supervisor and is involved in all administrative support activities.
What you'll do
Contribute to the highest standards of Customer Service support by diligently attending to customer facing tasks, answering the telephone, handling enquiries and relaying messages in a professional and prompt manner to achieve the best possible customer experience. Address and resolve stakeholder queries in a timely manner. Utilise internal systems to complete administration and customer service tasks (training provided). Ad hoc Reception duties. Process core operational data entry (connotes) on a daily basis. Prioritise work throughout the day and complete in a timely manner. Prepare weekly wages and reconciliation reports for Revenue and reporting. Provide administrative support to the operations team as required. Maintain staff training and compliance databases. Ensure that all training is recorded and sent to Training Coordinator for upload into Learning system. Assist Administration & Branch Manager in on-boarding and off-boarding employees as well as arranging necessary pre-employment inductions. What you'll bring
Customer Service and office administration experience (transport or logistics industry desirable). Excellent communication skills with previous experience in customer or services. Proactive with good problem-solving skills and confidence to manage queries and find resolutions. Strong focus on attention to detail. Possess commitment to safety – identify inefficient or unsafe work practices. Proficient with MS Office. About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit teamglobalexp.com .
Why TGE
Competitive salary above industry standards. Upskilling, training, mentoring and more to support your career development journey. Fun and practical employee perks and discounts. Flexible work, including work from home. Inclusive parental leave policy that supports all parents & carers. Peer recognition awards to acknowledge when you go above and beyond. An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Maori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form. From there, you may be invited to complete an online assessment followed by a virtual or in-person interview. The last step is undergoing pre-employment checks, which include a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates. TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia. About Us Connecting people and communities | Driving eCommerce | Moving Australia & New Zealand
With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand.
Backed by Allegro Funds, Australia's most awarded and largest transformation and turnaround private equity firm, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the heart of ours.
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