Tbwa Chiat/Day Inc | Vp, Partner Success New New York, United States

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It's hard to believe that it's 2024 and paying rent on time is expensive, inflexible, and difficult. We're here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?
Role Overview:
As the
Vice President of Partner Success , you will be responsible for overseeing and managing Flex's relationships with property management companies (PMCs). Reporting directly to the Chief Revenue Officer (CRO), you will lead a team dedicated to ensuring that property management partners are onboarded successfully, achieve high levels of satisfaction, and fully leverage Flex's flexible rent payment solution to streamline their operations and drive tenant satisfaction. Your success will be measured by partner retention, expansion, and overall satisfaction with Flex's solution.
For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program, with an on-site expectation of 3 days per week in our New York Headquarters.
Key Responsibilities:
Partner Relationship Management:
Lead and nurture strategic relationships with PMCs, including both large-scale management firms and smaller operators. Be the primary point of contact for high-value, complex accounts. Build long-term, trusted partnerships by understanding the unique needs and pain points of property management companies, and ensure that Flex's solution meets those needs.
Revenue Expansion:
Identify opportunities to upsell or cross-sell additional features and services to existing PMC partners. Develop and implement strategies to drive revenue growth within your portfolio of partners, including increasing platform adoption, expanding use cases, and securing renewals or contract extensions.
Partner Success & Retention:
Drive partner satisfaction by proactively identifying and addressing any issues or concerns. Develop tailored success plans for each key partner to ensure they achieve their goals. Monitor partner health metrics and take swift action to prevent churn, ensuring long-term retention and fostering advocacy from property management partners.
Onboarding & Integration:
Oversee the onboarding process for new property management partners, ensuring smooth and efficient integration of Flex's payment solutions into their existing workflows. Work closely with the sales and implementation teams to deliver high-quality onboarding experiences and ensure partners see immediate value from the platform.
Strategic Leadership:
Work closely with the CRO to align the partner success strategy with broader company revenue objectives, ensuring that your team's efforts directly contribute to company growth. Provide regular updates and reports on partner success, revenue performance, and key metrics to the executive team.
Cross-Functional Collaboration:
Partner with Sales, Marketing, and Product teams to ensure that feedback from PMC partners is incorporated into the product roadmap, marketing strategies, and sales tactics. Collaborate with Product and Customer Success teams to ensure that new features and updates are communicated effectively to partners, driving adoption and satisfaction. Lead, mentor, and build a high-performing Partner Success team. Provide guidance and professional development opportunities to ensure the team meets its goals and continues to grow in their roles. Develop team processes, best practices, and performance metrics to ensure efficient execution and ongoing success.
Thought Leadership & Industry Engagement:
Stay informed on industry trends, challenges, and best practices related to property management, rent payment solutions, and real estate technology. Represent Flex at industry events, webinars, and conferences, building Flex's reputation as a leader in flexible rent payment solutions.
Qualifications:
Experience:
8+ years of experience in partner success, account management, or customer success, with a proven track record in B2B relationships. 3+ years of leadership experience managing high-performing teams, ideally in a SaaS, fintech, or property management-related environment. Strong understanding of the property management industry, including workflows, payment systems, and key operational challenges faced by property managers. Experience managing complex, enterprise-level accounts and delivering customized solutions to meet partner needs.
Skills:
Exceptional relationship management skills, with the ability to develop strong, long-lasting partnerships with property management companies. Data-driven approach to monitoring partner success and identifying areas for improvement. Proven ability to manage multiple stakeholders and priorities while maintaining a focus on delivering results. Excellent communication skills, with the ability to influence and communicate effectively at all levels of an organization, both internally and externally. Strong strategic thinking and problem-solving capabilities with a focus on operational excellence.
Industry Knowledge:
Familiarity with property management software, rent collection systems, and payment processing is strongly preferred. Understanding of trends and challenges in the rental housing industry, including evolving tenant expectations and the growing demand for flexible payment options.
The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks.
For working locations in NY/NJ/CA, the base salary pay range will be $286,000 - $304,000
Why Flex?
Innovative Product:
Work with a cutting-edge platform that is transforming the property management and rental payment industry.
Impactful Leadership Role:
Play a critical role in shaping the success of Flex's partner ecosystem and driving the company's revenue growth.
Growth Opportunities:
As Flex scales, there are ample opportunities for personal and professional growth within the company.
Life at Flex: We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self-aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
We offer many employee benefits. For full-time, U.S. based employees we offer:
Competitive pay
100% company-paid medical, dental, and vision
401(k) + company equity
Unlimited paid time off with a PTO minimum + 13 company paid holidays
Parental leave
Flex Cares Program: Non-profit company match + pet adoption coverage
Free Flex subscription
For full-time non-US employees, we offer:
Competitive Pay
Company Equity
Unlimited PTO
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