Do you love tech, but have a passion for people too?
As a Client Solutions Specialist , you'll contribute to helping our clients sell more tickets, streamline operations, drive in revenue, and improve the guest experience.
Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.
As a member of our Client Operations team , you'll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests.
With your keen interpersonal skills and problem-solving abilities, you'll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles.
We're looking for people who are patient, team players, and love helping others.
An ideal candidate will have previous experience supporting guest-facing software solutions.
You should love to work with people and technology equally.
You are a strong communicator, both verbal and written, with demonstrated project and time management abilities.
You are passionate about your work and committed to getting the job done, even if it means working extended hours, on the weekend and holidays as needed.
THIS IS A TEMPORARY POSITION THROUGH AUGUST 2025
Location: Australia; this role can be performed 100% remotely anywhere in Australia.
Reports To: Director of Client Success
Travel Requirement: Less than 10%
What you'll be working on:
Configuration, modification, and testing of ticketing products via our Content Management System, data imports, eCommerce platform, and point-of-sale applications.
Suggest content strategies and design layouts aligned with short-term and long-term client ticketing initiatives.
Troubleshoot and diagnose complex technical client service issues and implement solutions with the use of internal systems and SQL.
Manage a queue of requests submitted through our client support portal (JIRA).
Provide updates on daily progress to clients and client solutions team members with detailed and precise written communication.
Collaborate with our Engineering, Product, QA, Project Management, and Implementation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions.
Support ongoing system and process documentation needs, which includes writing functionality and training documentation and leading client and internal training sessions.
Perform regression testing on new software releases.
Assisting with or leading special projects as needed.
What you bring to the role:
Related experience in ticketing or guest-facing service industry preferred.
Strong verbal and written communication skills with the ability to communicate effectively to a variety of audiences.
Outstanding general computer skills including the Microsoft suite of products and Outlook are required.
Experience supporting technical applications and have knowledge of/proficiency in database structures in SQL.
Familiarity with JIRA and Confluence or other service desk systems.
Comfortable using JSON and HTML.
Ability to learn quickly, grasp complex concepts, and use acute attention to detail while problem-solving.
You possess superb critical thinking and are solutions-oriented.
Bonus points if you have:
A university degree in business, technology, or a related field is a distinct advantage.
*If you don't have all the qualifications listed, don't worry!
We understand everyone's career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.
Benefits:
Competitive compensation package including discretionary annual bonus opportunity.
20 days of paid annual leave for employees up to 3 years of tenure (higher accrual thereafter).
8 hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about.
Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility.
Unlimited access to Udemy for Business for continued learning and career development.
LIFE at accesso: At accesso , we believe that fun is a fundamental part of the workday!
From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different.
We've created a virtual environment with no shortage of connection – so share memes and high fives with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more!
Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive.
Our people are our most treasured asset, and we are proud to have such talented, passionate, and tech-savvy professionals on our team.
We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit, and business need.
If there are any accommodations you may need throughout the hiring process, please feel free to email us at so that we can set you up for success.
ABOUT accesso : Our team is on a mission to improve the guest experience with technology.
We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish.
Currently, accesso employs over 500 team members around the globe, many of whom come from the industries we serve.
From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
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