Senior Customer Service Officer (514340)Department of Health
Community, Mental Health & Wellbeing
CMHW - Tasmanian Health Services
Applications must be submitted by Sunday 29 December, 2024 11:55 PM AEST
Award/Classification:Health and Human Services (Tasmanian State Service) Award, General Stream, Band 4
$81,915 to $94,263 per annum
Employment type:Full Time
Region:North
Location:The Department of Health is looking for a Senior Customer Service Officer to join their Northern Dental Centre Team.
The role:The role includes the supervision, training and guiding of customer service staff and the coordinating of clerical resources within designated Oral Health Services Tasmania (OHST) Dental Centres to ensure a high standard of customer service to OHST clients.
Provide systems support for OHST's Titanium client database system including call logging, fault reporting and performance measures.Undertake projects and activities including training, issue identification, documentation, change management, testing and problem resolution.Assist data owners to develop and maintain an auditing schedule to ensure the integrity of data being entered into the system.Maintain work practices relating to the processing of client co-payments, registration and treatment details and establish effective working relationships with various professional groups, ensuring quality administrative support standards are maintained by the Customer Service Team.Details of Appointment: General Stream, Band 4
Permanent full-time, day worker position working up to 76 hours per fortnight, commencing as soon as possible.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full-time and part-time vacancies.Salary:$79,529 - $91,517 per annum + 10.5% superannuation + access to salary packaging.
The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:
Conviction checks in the following areas:Crimes of violenceSex-related offencesSerious drug offencesCrimes involving dishonestySerious traffic offencesDisciplinary action in previous employment check.Application Process:We encourage you to review the Applicant Guide, Statement of Duties and Function Statement prior to applying for an overview of the duties, program, selection process and selection criteria.
Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Function Statement.
Please note that we do not require a separate statement addressing the selection criteria in the Statement of Duties. All attachments must be in Microsoft Word or PDF format.Referee details are submitted as part of the online application, so make sure you have the contact details of two referees before applying.Contact Information:Name: Kristy Haycroft
Position: Area Manager - OHST North
Phone: (03) 6777 1105
E-mail: ******
The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.
The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.
The core purpose guiding the way in which we work across the Department of Health is to CARE for the health and wellbeing of all in Tasmania through our Values of Compassion, Accountability, Respect and Excellence. We are united by our shared purpose and model our CARE Values through our interactions with one another, our patients, our clients and the Tasmanian community.
Review the Statement of Duties and consider if you meet the requirements.Speak to the Contact Officer if you have any questions.Submit your application including any additional documents as specified in each individual job vacancy notice. #J-18808-Ljbffr