Client Account Manager (2 positions) (851278 & 851279) Location: Australia, Tas Position: Maths Full Time - Continuing
About the Tasmanian State Service The Tasmanian State Service (TSS) is the largest employer in Tasmania, with over 28,000 employees providing services to the Tasmanian community at all levels.
We encourage applications from Indigenous Australians, people with disabilities, people from diverse cultural and linguistic backgrounds, mature age workers, and lesbian, gay, bisexual, transgender, and intersex (LGBTIQA+) people.
Public Trustee supports reasonable adjustment requests to facilitate full participation in all aspects of employment for applicants with disabilities.
Hours per fortnight 73.50 hours per fortnight - flexible options available.
Duties Manage a caseload of complex files ensuring that financial administration, power of attorney, and trusts are managed effectively in accordance with relevant legislation, procedural guidelines, and client instructions. Exercise formal discretion in relation to the management of client files. Work with clients to set up and maintain client budgets including approving expenditure, authorizing payment of invoices, issuing payment vouchers, coordinating liability repayment plans, and addressing client queries. Liaise with clients regarding their financial administration by telephone, in writing, and in person, undertaking client visitations as required. Attend Guardianship and Administration Board hearings to represent the Public Trustee and clients. Engage in proactive client service and relationship building through efficient, effective, timely, and professional interactions with clients. Contribute to the achievement of team objectives. Pre-employment Checks The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion, or transfer. The following checks are to be conducted:
Arson and fire setting Violent crimes and crimes against the person Sex-related offences Drug and alcohol-related offences Crimes involving dishonesty Crimes involving deception Making false declarations Malicious damage and destruction to property Serious traffic offences Crimes against public order or relating to the Administration of Law and Justice Crimes against Executive or the Legislative Power Crimes involving Conspiracy 2. Disciplinary action in previous employment.
3. Identification check.
Application Process To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills, and knowledge as they relate to the Statement of Duties, along with a copy of your current Resumé/CV.
Please note that we do not require a separate statement addressing the selection criteria. Please apply online by clicking the 'Apply Now' button. Refer to the 'Information for Applicants (PT)' document for further information. Attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4914.
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