Front Office & Guest Services (Hospitality & Tourism)
Full time
Are you passionate about connecting people with outdoor experiences? Do you thrive in a role where every interaction creates joy and excitement? That's the magic we create every day at the Tasmanian Walking Company (TWC) and you could be the one to spark that magic for our guests.
About us
Since 1987, we've been weaving stories of adventure, connection, and awe-inspiring landscapes. Whilst our roots lie in Tassie, we additionally operate on mainland Australia as The Australian Walking Company with offerings in the Northern Territory, South Australia and Victoria.
Our mission is simple: to provide superb, guided journeys out of everyday life into wild land and seascapes. With three Gold Australian Tourism Awards under our belt, we're passionate about preserving the environment while sharing its beauty with others.
We're not just a company; we're a team of passionate adventurers and storytellers who share a deep love for the outdoors, a commitment to sustainability, and a drive to deliver meaningful experiences.
About the role
Every great adventure starts with a conversation – and that's where you come in.
As a Guest Services Consultant, you will be responsible for the collection, processing, and provision of guest information, and providing prompt responses to guest questions regarding their booking.
Respond to guest queries across phone, email, and online chat in a professional and friendly manner Provide accurate and detailed information about walks, accommodations, and additional services Process bookings, payments, and guest information with precision Follow up on outstanding booking details to ensure all arrangements are complete Coordinate logistical reservations to ensure seamless trip delivery Develop in-depth knowledge of all TWC products to assist guests and colleagues effectively What you will bring:
Demonstrated experience in an administrative or customer-focused role, preferably in the tourism industry Competent with Microsoft Office Suite A strong eye for detail and a focus on accuracy of work Excellent written and verbal communication skills Ability to work autonomously or in a team environment Excited and passionate about the multi-day walking industry as a whole What we can offer you:
Established employee wellbeing program Family & friends discounts across our walking products Opportunities for ongoing training, social and professional development events Exclusive pro-deals program for access to discounted adventure gear How to show your interest:
Please provide your current CV and cover letter explaining why you are interested in the position with Tasmanian Walking Company.
Tasmanian Walking Company is committed to fostering a diverse, inclusive, and respectful workforce and we strongly encourage applications from people of all genders, cultures and walks of life.
Applications close 22nd of December!
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