Target Recruitment
a member of WMS Group (15C7744)
Location: Alexandra
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Work Week: Working hours: Monday to Friday (8.30 am to 6.15 pm) & Saturday (8.30 am to 2.00 pm) - with 1 Saturday optional in a month
Min. Qualification: O-Level
Experience: 2 years
Job Description/ Requirement Responsibilities Handle incoming calls on the helpdesk Give excellent customer service at all times Attend to customer queries/feedback, troubleshooting & schedule service appointment for service support team. Provide solutions and alternatives to customers. Service Recovery / Customer Service Answering customers enquiries, feedback, complaints and warranty claims via hotline & emails Provide technical support for resolution of customer problems, incidents, issues, requests and queries Escalate issues and follow up. Administrative Tasks Data entry of all cases into the system accurately and timely Respond to customer emails timely Apply procedures, processes and meet KPIs Requirements Minimum GCE 'O' / Diploma in Business Administration or its equivalent At least 2 years' experience in customer service/call center; B2C & B2B environment is an added advantage Computer knowledge in Microsoft Office Proficient in Home Appliances and Home Entertainment products Excellent communication and interpersonal skills Attention to detail Highly motivated and adaptable Positive mindset and good team player Able to work under time pressure, prioritize workload and meet deadlines Passion to serve and knows how to handle and resolve customer issues Able to commence work by 15 Dec 2020 Remarks: Interested parties/candidates, please send your updated resume in MS Word format including the following:
(1) Expected salary
(2) Reason(s) for leaving
(3) Date of availability
(We regret that only shortlisted candidates will be notified)
Target Recruitment Pte Ltd (MOM License No: 15C7744)
MOM Regn No: R1112418 (RL)
Job Category: Customer Service/Call Centres Telemarketing
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