Target Recruitment a member of WMS Group (15 C7744) Location: Alexandra - Work Week: Working hours: Monday to Friday (8.30 am to 6.15 pm) & Alternate Saturday (8.30 am to 2.00 pm) Min.
Qualification: Diploma Experience: 6 years Job Description/ Requirement Responsibilities Lead and manage day-to-day operation of call centre and related issues.
Assist the manager in monitoring KPI performance and quality of service delivered by call centre.
Provide training & development for customer service, perform service recovery and correspond directly with customers via emails/calls.
Service Recovery / Customer Service Ensure that the team is familiar with the company's products and process knowledge, and are competent in delivering customer service in a professional manner.
Maintain and improve call centre operations by monitoring system performance, identifying and resolving problems, managing system and process improvement and quality assurance programs.
Establish clear roles, directions, responsibilities, and performance requirements for call centre agents.
Handle customer complaints (VOC, Emails, calls, etc).
Evaluate calls to ensure customers receive the highest level of customer service.
Pitch new ideas/solutions to improve customer experience.
Administrative Tasks Prepare daily/weekly/monthly reports and analyze data.
Perform all duties assigned by the manager.
Requirements Diploma/Degree in Business Administration or its equivalent.
Preferably with 6 years' experience in a call centre environment with at least 2 years in a supervisory capacity.
Internet savvy and proficient in Microsoft Office, especially Word, Excel, and Power Point.
Familiar with Home Appliances and Home Entertainment products.
Good interpersonal and communication skills.
Attention to detail.
Highly motivated and adaptable.
Good team player.
Ability to handle multiple tasks and effectively manage different timelines.
Able to work under time pressure, prioritize workload, and meet deadlines.
Demonstrates leadership qualities.
Passion to serve.
Knows how to handle and resolve customer issues.
Able to commence work by 15 Dec 2020.
Tel: - Remarks Working hours: Monday to Friday (8.30 am to 6.15 pm) & Alternate Saturday (8.30 am to 2.00 pm).
Interested parties/candidates, please send your updated resume in MS Word format including the following: (1) Expected salary (2) Reason(s) for leaving (3) Date of availability (We regret that only shortlisted candidates will be notified.) Target Recruitment Pte Ltd (MOM License No: 15 C7744) MOM Regn No: R1112418 (RL) Job Category: Customer Service/ Call Centres Telemarketing #J-18808-Ljbffr