Our Client Our client is a statutory agency tasked with the significant responsibility of protecting Australia's national interests from foreign threats. As well as collecting and analysing foreign intelligence, our client provides information security services to the Australian Government.
About The Role Our client is seeking the engagement of a Service Desk Analyst to support end users of IT systems and services. They are often the first point of contact and assist users and other support staff in resolving issues reported by users. They routinely provision new IT services and equipment to users and manage faulty and obsolete end-user equipment.
It is a requirement of this position that the successful candidate must be an Australian Citizen and hold a TSPV security clearance. Key responsibilities will include: Accountable to respond to support requests by providing information to enable problem resolution and promptly refer unresolved calls as appropriate. Accountable to ensure that documentation is available and in an appropriate format for those providing or receiving support. Understand and apply knowledge of the general features and capabilities of the Australian Signals Directorate and current industry accepted hardware and software products. Resolve problems using expertise in analysis, diagnosis and evaluation, taking the initiative to identify alternative courses of action. Mandatory Skills and Experience: Build and sustain effective working relationships with team members and actively participate in teamwork and group activities. Tailor personal communication strengths and select appropriate mediums for conveying information and negotiating through situations. Communicate service and degradation issues to customers applying a range of customer service skills. Applications To apply for this opportunity, please click 'APPLY.' For further information, please contact Sanat Anmadwar at .
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