Senior Infrastructure Engineer Full Time Permanent Role Adelaide Based Role As a key member of the IT Infrastructure team, you will be providing a wide range of infrastructure services across the business.Responsibilities: Provide escalation support troubleshooting and support across a broad suite of infrastructure and networking equipment Support, patch and upgrade various systems and server software packages Support and manage of remote app environments Assist in Automating repetitive tasks Manage various IT security platforms including ATP EOP and Next Gen firewalls Assist in delivering major infrastructure upgrades and transformations Action security objectives as outlined by v CISO Engage and assist in the management of external service providers Configure and manage monitoring tools Assist with supporting the overall Service Delivery function including Service Desk, Network Support, Applications Support, and IT Governance Support and contribute to all technical elements of ITIL and service management Actively contribute to a customer centric team service focus Drive an unrelenting focus on protecting the overall IT environment by implementing and enforcing best practices that ensure continuity of IT services Contribute to ongoing documentation and update of procedures and internal processes A can-do attitude, and whatever it takes approach Required Skills and Experience: Proven experience with at least 5 years in a senior technical role Relevant industry certifications desirable Demonstrated customer service focused attitude and approach mandatory Strong intellectual capacity, communication skills and ability to collaborate effectively with stakeholders at all levels Familiarity with ticketing, incident, problem and change management systems Solid experience in delivering enterprise-wide IT services with a national organisation Strong continuous improvement and learning approach Experience in supporting Retail companies desirable Exposure to SD-WAN desirable If the above role sounds of interest, please click on Apply Now , or get in touch with Ivan via E// or +61 8 8228 1502 for a confidential chat! #J-18808-Ljbffr