The opportunity
Our client is a community focused federal government agency. They have multiple exciting positions available for Content Writers/Guidance Officers to join the team.
12-month initial Labour Hire contract with the opportunity to extend. Multiple APS 5 and APS 6 level positions offering $55.24 - $60.26 hourly + Superannuation. To be based out of their Geelong office.
This is a hybrid position offering 2 days working from home, with the remaining 3 on site. 37.5-hour work weeks.
Your responsibilities will include: Researching, drafting and updating internal and external guidance with a participant focus that reflects the Agency's policy positions and meets agency's plain English and accessibility standards. Interpreting the policy and legislative environment the branch operates in, including understanding and translating the NDIS Act and NDIS Rules into Our Guidelines. Developing or updating guidance material in response to participant and external stakeholder feedback. Understanding the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements. Providing service delivery knowledge and advice about procedural guidance, practice implementation and operational matters as needed to support an improved participant experience. Contributing to continuous improvement, maintaining best practice and innovation in the branch. Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested. About you: Australian citizenship is a requirement to be eligible for this position. Experience as a content writer and designer with a focus on user-centered services and products. Ability to interpret and draft policy and procedural information into clear and easy to understand guidance material. Demonstrated understanding of content design, including accessibility, inclusivity, readability, information architecture, content types and models. Develop project plans, monitor project progress and manage priorities. Draft content for a range of written material including Our Guidelines, knowledge articles and Would We Fund It examples. Use plain English writing skills to translate legislation rules and policy into audience appropriate content. An understanding of user stories, prototypes and journey maps. The ability to work productively with subject matter experts and stakeholders. Experience working in a fast-paced and changing environment. Abilities to adapt to change and pivots in priority. APPLY
Submit your resume, or for further information please contact
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