TAFE NSW Life-Changing Careers
WHS Incident Notification Officer
Location negotiable across NSW (depending on TAFE NSW campus availability)
$74,816 package includes salary ($66,212 - $73,085), employer's superannuation and annual leave loading.
At TAFE NSW, we are dedicated to life-changing impact.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone's world. Whether that's inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.
About the role
The WHS Incident Notification Officer serves as the critical first point of contact for incident notifications and escalation at TAFE NSW. This role is pivotal in providing objective and responsive support, ensuring callers feel confident that their incidents will be handled with the utmost professionalism and promptness.
About You
You deliver high-quality customer service by managing workplace enquiries and incident reports efficiently. You build trust with callers by providing accurate information and ensuring incidents are addressed promptly and effectively. You accurately register and process incident details, follow up as needed, and escalate complex issues with all necessary details.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
A career of life-changing impact awaits you. Apply now!
Applications close 11.55pm AEDT Friday 6 December 2024
To apply for this role, click on 'apply now' and provide:
Your current resume (PDF) Response to one targeted question when prompted in the application form (max 300 words) Targeted Question: Can you describe a time when you had to manage a high volume of incident reports or customer enquiries? How did you ensure each report was accurately processed and appropriately escalated?
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.
Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.
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