Opportunity The Systems Support team is responsible for all aspects of support and incident management for business critical systems used by Flight Centre Global Supply teams and our Selling Partners globally.As a Systems Support team member you will be responsible for the day-to-day support and issue management of production applications and associated systems, understanding system improvements as well as testing reported bug fixes that enhance the value of Global Supply business systems. What you will be doing: Provide outstanding service to Global Supply and partners globallyThird level support for queries escalated from Global Supply and Selling PartnersProblem-solving to identify and resolve business and system related issuesProactively recommending process change for business improvementSetup, maintenance and support of HELiO, TravelBox, HotelHub, and associated systems for Global Supply and Selling Partners globallyMonitor system performance of key applications and report to vendors and stakeholders as necessaryInvolvement in system enhancements and new projects as a subject matter expertEnsure knowledge share on proper use of business systems by providing internal trainings/demos and creating knowledge articlesCritical analysis, creation and ongoing maintenance of System Documentation / Knowledge Base articlesCoordinate in conjunction with our vendors, on end-to-end release management for all system modificationsReview system modifications document and execute functional test cases, as requiredCommunication with vendors and users globally regarding any system issues, outages and changesEnsure systems are maintained to the highest level, including testing andImplementation of software updates and functional enhancementsManage change in business processes associated with the rollout of system enhancements You will need: Minimum one years' experience in an environment requiring: Analysis of information to assist with problem resolution and business process improvementDissemination of information via written and verbal communicationActive participation in meetings with business representatives Travel industry experience (Retail or Wholesale) and or Hotel Reservation/Systems experience highly desirableSound knowledge of Microsoft Office suitePrevious experience in a customer service/helpdesk support/call centre environment Location: Brisbane Head Office, South BankHours: Full time office hours Mon-Fri (hybrid environment). After hours on-call duty on a rotational basis What's in it for you: We offer a flexible workplace with hybrid options availableGenerous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friendsRegular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024)Ongoing training and personal developmentDiscounted health insurance with BUPA plus other financial, wellness and exclusive retail servicesPaid parental and volunteer leaveEmployee share planAccess to internal 24/7 gym and EOT facilitiesGlobal career opportunities in a network of brands in over 20 countriesMental health support and Employee Assistance Program for staff and familyProud diversity and inclusion practices, and Corporate Social Responsibility program supporting the environment and nominated charities through Workplace Giving, volunteering and fundraising About the Business Global Supply is Flight Centre Travel Group's global in-house product procurement and consolidation business, servicing a number of Flight Centre's worldwide selling businesses including Retail, in-country support, Liberty Travel, and Flight Centre Asia. #LI-CM1Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
