Otraco International is the world's leading provider of Earthmover/Off-road tyre management services to the mining industry.
For over 50 years our world-class credentials are based on a proven ability to reduce the cost of earthmover tyre operation for major, blue chip, mining companies while maximising productivity and enhancing safety.
For over 50 years, we have continued to set new benchmarks in tyre management; delivering savings with uncompromising standards of quality, safety and professionalism.
As the Systems Support Administrator, you would provide exemplary level 1 support for a variety of in-house maintained systems.
Create quotes for Otracom and Consent requests for Manufacturer Access Requests.
Assist with projects such as Training Documentation and Data Cleanse requirements.
Interpersonal skills and a passion for learning is essential, with the primary goal to establish yourself as one of our Otracom subject matter experts, applying your knowledge in support of the team and customer base.
Duties to include Daily contact to discuss support requirements and troubleshoot end user issues.
Working closely with our Kewdale office and site based operational personnel to resolve any system related issues such as password resets, new user setups, reference data maintenance.
Providing support and assistance to users, ensuring the efficient operation of systems and applications.
This role involves troubleshooting issues, maintaining system integrity, and facilitating user training and documentation.
Answer calls, provide support and troubleshoot a wide variety of end user-based requests and incidents.
Follow up with users to ensure that requests have been satisfactorily resolved.
Participate in knowledge creation activities and uphold the integrity of the Otracom Knowledgebase Develop and deliver training sessions for staff on new systems and applications.
Create user guides and documentation to support self-service.
About you This role would suit someone with previous experience in either a Call Centre environment, Customer Service or Operations Administrator, with knowledge of fleet management within the mining sector & be able to demonstrate the following: If you have experience and exposure to the following, we would love to speak with you: Demonstrated capacity to problem-solve encompassing both data-related challenges and system hierarchy issues.
Demonstrated high level customer service and communication skills, including ability to communicate clearly and understand and adapt to different audiences, in the provision of user support for enterprise systems.
Experience using the Microsoft O365 platform/Sharepoint An understanding of ITSM systems and customer service principles.
Desire to work in a team environment, multi-task and work to deadlines.
Confidently conduct online training and demonstrations.
Can-Do' Attitude and customer-focused approach.
A strong desire and willingness to learn Current drivers licence What we offer Our organisation offers Competitive remuneration with a leading integrated services provider Numerous lifestyle company benefits The unique opportunity to work with a world leader in vehicle and OTR tyre asset management A supportive and dynamic team environment The chance to join a dynamic and successful business dedicated to nurturing their people personally and professionally If this opportunity is a fit for you – you'll be working alongside other amazing developers, technical business analysts and in-house support team adding great value to our products for our customers.
The role is permanent Mon-Fri full time based at Otraco's Perth (Kewdale) office.
Please apply via the "Apply" link if you wish to be considered.
For any further information please email Recruitment at ****** HOW TO APPLY Please apply with your current resume to this application.
Please apply via the indicated channels.
Submissions by email are not guaranteed to be accepted.
For any queries or help with your application please contact recruitment at ****** Otraco does not accept any unsolicited resume referrals from Recruitment Agencies.