Job no: 504414Employment type: Full TimeLocation: Newcastle, Maitland & Hunter, Sydney, Brisbane, Adelaide, MelbourneCategories: Information & Communication Technology About the Organisation Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers' corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the role Working within our Business Support team within Shared Services, you will be responsible for providing 1st and 2nd level support to our HRIS and Finance systems, including Kronos (which we use for Award Interpretation, rostering/scheduling, and time and attendance), and SCP (our ticketing system). You will also support and participate in other project related activities within Business Support and the wider Shared Services team. This is a 12 month contract full-time role with flexible location.
Key Responsibilities Provide frontline support and administration of our core systems; HRIS, SCP, and Finance systemsAssist the Functional Administrators in:System configuration, award interpretation, rosteringUpgrades, roll-outs, roll-backsBAU and Project deliverablesAction and escalate tasks received through tickets, calls, meetings, emailsComplete all transactional / data entry processes in compliance with LWB policy, procedures and practices, external funding body requirements and relevant legislationDevelop strong relationships with stakeholders (Shared Services, ICT, P&C, and beyond) to assist ensuring HRIS solutions match business requirementsDocument system diagrams and flows, processes and procedures, user guides and training materials, testing (end-to-end, UAT etc.), and communicationsProvide training to end-users as neededWork with stakeholders to understand feedback and suggested improvements to customer serviceUtilise system and business knowledge to assist end users in optimising use of the systems and ensure legislative complianceProvide ad hoc support to Shared Services managementSkills & Experience Demonstrated experience providing systems support for any of IT, Payroll, HR and/or labour management systems, preferably KronosExceptional communication skills, including written and verbalDemonstrated experience providing timely and accurate customer service and support in high transaction environmentDemonstrated experience in working with attention to detail, accuracy and managing sensitive and confidential informationDemonstrated experience in working to deadlines and prioritising tasksDemonstrated problem solving skills and customer service experienceDemonstrated ability to work autonomously to meet deadlines and produce quality workSuccessful candidate will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
Benefits Join one of Australia's largest social purpose organisationsPermanent full time role, with flexible locationExcellent tax benefits & monthly rostered days offHow to ApplyInclude your resume and covering letter in one document, click 'Apply' and follow the prompts. For any enquiries including persons with disability that require adjustments, contact
Applications close at midnight on Sunday 19th January 2025. To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.
We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face-to-face interview.
Advertised: 07 Jan 2025 AUS Eastern Daylight TimeApplications close: 19 Jan 2025 23:55 AUS Eastern Daylight Time
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