Role Purpose At Atvtion, we're at the forefront of the technology revolution, driving change and innovation across our industries. Our team of passionate professionals is dedicated to creating cutting-edge solutions that shape the future.
Ativion is hiring qualified, driven, systems/network technicians to support company growth. The ideal candidate has workstation, systems, and network experience in enterprise networks.
Role Responsibilities Provide second line product support via phone and email Troubleshoot product and customer environment related issues Provide customer product training Proactively communicate the status of open cases including required information, progress updates, and steps for resolution Maintain clear helpdesk ticket notes and summaries Continually improve the quality of customer support and services Manage phone and ticket queues Respond to system alerts. Required Skills/Experience/Qualifications Technical Skills Required Functional understanding of LDAP, Active Directory, e-Directory, DNS and Group Policy Functional understanding of Windows, Macintosh, iOS, Android, and Chromebook devices Basic understanding of Internet security Basic understanding of networking Personal Skills Required Demonstrated customer service skills and the ability to work collaboratively with clients and co-workers Exceptional personal, phone, and email etiquette Excellent written communication skills Ability to manage and prioritize multiple tasks simultaneously Ability to self-start and self-manage issues and cases Preferred Experience Experience with web filtering Google G-Suite Mobile Device Management (MDM) Systems Basic understanding of Layer 3 routing Basic understanding of Linux command line Firewall experience This is a full-time, permanent role and will be based at our Canberra office.
Strictly no agencies.
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