Business/Systems Analysts (Information & Communication Technology)Full timeFIS connects consumers to their money through leading-edge payments solutions. We're the development engine of FIS: the largest, Fortune 500, Fintech company in the world. If you've used a mobile banking app, interacted with an ATM, or used a debit card to complete a financial transaction, you're most likely using FIS software. Our product is one that touches the average consumer on a regular basis, and makes the financial world go 'round.About the role:The Systems Manager Senior is a Senior level management role. Typically, responsible for managing one or more information systems functions for a specific user group/functional area, e.g., credit/debit card line of business, NYCE network for a data centre, multiple lines of business, or part of a division. Accountable for client satisfaction related to the product or initiative for the cross-organizational, companion areas and ensuring coordination between those groups. Responsible for diligent review and understanding of policy and methodology in order to drive the most efficient execution of deliverables in meeting client and FIS business expectations. This role is based in Melbourne.What you will be doing:Manages one or more information systems functions for a specific user group/functional area, e.g., credit/debit card line of business, NYCE network for a site or the entire organization to provide adequate technical support for new product or process developments, production and product problems or to identify possible new areas for technical exploration.Leads or sponsors technology projects, researches and applies best practices to processes and procedures as appropriate and evaluates how new technologies, products and techniques can meet future technology needs.Consults with management to analyse information technology needs and determine scope, objectives, and priorities of technical projects, technical systems capacity, budgeting requirements and IT acquisitions.Drives translation of product strategy and business owner expectations into long-range systems projects/plans with priority recommendations.Makes development recommendations to business owners based on experience with client expectations and issues. Notifies business owners of potential technical or operational constraints including performance implications.Develops financial estimates for operating and/or capital expenses expected from meeting team deliverable including financial forecasting, purchasing decisions and staffing related costs for new or existing products or company initiatives.Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed. May manage small projects or sub-projects.Develops, implements and monitors information technology standards, practices, procedures and controls to maximize efficiency and support platform compatibility and ensure data integrity, security and legal and regulatory compliance.Coordinates delivery of services to user groups and ensures IT service is uninterrupted.Directs and provides day-to-day expertise, coaching and leadership to management/supervisory team and staff for areas including information systems design and development, systems planning, programming, operations, architecture, data processing, data security, networks, systems support and/or analysis.Provides leadership for area of responsibility including planning, coaching, recruiting, selection, performance development and mentoring.Researches and evaluates new technologies, products and techniques that could meet future technology needs.Participates in disaster recovery/business continuity activities as needed.May negotiate and/or contract with consultants, technical personnel and vendors for services and products.May define and/or negotiate service level agreements for technology operations.What you will need:Bachelor's degree in computer science or information systems or the equivalent combination of education, training, or work experience.Preferred Skills and Experience:Broad subject matter knowledge of user group for practical application of system characteristics.Broad knowledge of architecture of enterprise level information technology hardware, e.g., WAN, LAN and computer systems and peripherals and software platforms.Broad knowledge of practices, guidelines and procedures for planning, implementing and monitoring enterprise level information technology hardware and operating system infrastructures.Broad knowledge of information technology functions including information systems design and development, systems planning, programming, operations, architecture, data processing, data security, networks, systems support and analysis.Broad knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture.Broad knowledge of emerging technology issues and trends.Knowledge of FIS products and services.This job posting will be open from 11 November 2024 to 10 December 2024.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Systems Manager?How many years' experience do you have with project planning and scheduling?FIS is at the heart of the commerce and financial transactions that power the world's economy. We are passionate about helping businesses and communities thrive by advancing the way the world pays, banks and invests, serving more than 20,000 clients and more than one million merchant locations in over 130 countries.
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