IGT is the world leader in the design, development and manufacture of gaming and lottery products and systems.
IGT Australia is a dominant force in Australia and New Zealand, and we provide a range of gaming and lottery products, systems, and services.
Reporting to the Senior Manager – Systems Support APAC, the Systems Engineer IV is responsible for providing systems support to our customers across the Asia Pacific Region.
You will join our talented team in troubleshooting a wide range of reported incidents and service requests to ensure the availability of their systems.
Acting as one of the technical escalation points of contact, you will have the opportunity to also assist in delivery, support and maintenance of various system projects and be exposed to new innovative technologies.
This position will either be based in Sydney or Melbourne.
Roles and Responsibilities: Day to day resolution of technical support tickets and requests for IGT's core products and servicesApplying service releases, system upgrades and assisting customers with the management and maintenance of their systemsAssist the delivery teams across the region through the implementation of new installs and/or upgradesWorking collaboratively with teams throughout the APAC region to solve problems and enhance the customer experienceOngoing training & testing of new system products and technologiesKnowledge & Experience:
Working knowledge and experience in more than one of the following technologies:
Microsoft SQL Server or equivalent RDBMS – Database Administration, T-SQL Query optimization & performance tuningVirtualization – Hyper-V and/or VMware environments, High Availability & Clustering technologiesWindows Server, CentOS/Linux/Red Hat Operating Systems – Roles services and featuresSystems & Network Administration - Strong working knowledge in implementing, managing, maintaining internal and/or customer environmentsExperience in Storage & Backup technologies and conceptsFundamental understanding of various technologies and their conceptsNon-Essential but highly desirable: Previous experience with DevOps, scripting/automation or middleware administration highly regardedPrevious experience working in IT Managed Service Provider or Systems IntegratorPrevious experience working in an ITIL frameworkPersonal Competencies: Strong written, oral, and interpersonal skillsHighly self-motivated & willingness to learn and growAbility to work independently and collaboratively in a team environmentAbility to work flexible hours when required and/or on-call on a rotation basisIf you feel you possess the necessary attributes for this permanent role or know someone who may, please apply directly on our career site: #14043 Systems Engineer 4
IGT is committed to operating its business with the goal of creating value for all our stakeholders.
Our sustainability strategy focuses on social, environmental and economic responsibility.
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