Systems Analyst 2 - SCCM & IntuneWhat success looks like in this role: The position will be a Subject Matter Expert on Software distribution & Patch Management and AVD management. Hands-on experience in software deployment & Patch rollout via systems Management tools like Config Mgr., Intune, etc. Troubleshoot infrastructure & client issues to ensure compliance on rollouts. Custom reporting capability is a must. Assess, Plan, and upgrade systems management tool to ensure its evergreen and new features are explored.
Responsibilities and Accountabilities: Candidate with 8 to 11 Yrs. Strong experience in Software Distribution and Patch management using SCCM / IntuneM365 workload in initial setup & breadth/depth mode for AVDDevice provisioning & retirement setupApp provisioning & app attachment for the provisioned users.Custom imaging ISO for AVD and period update methodologyIn-depth knowledge of personal / pooled mode along with capacity planning.Hands-on other systems management tools like SCCM / Intune would be an added advantageGood understanding of the W365 licensing modelHands-on Experience on Microsoft Intune preferredMobile Device Management via IntuneMobile application management & Policy managementHandling co-management & Modern device management is an added advantageExecution of Enterprise support processes including Incident Management/ Problem Management /Change Management /Service Request Management /Asset & Configuration Management 6 to 8 years of experience in engineering, building, and supporting a large heterogeneous multi-data center computing environment.In-depth work stream experience like Deployment, incident analysis, resolution, problem definition, analysis, and resolution of Deployment failures.Detailed Infrastructure knowledge including Server troubleshooting, design, and implementation experience on SCCM current branch / Legacy versionsIn-depth understanding of all SCCM concepts like SCCM Roles, Boundary configuration, site assignment, Client installations, etc.Awareness of recent technology changes of all System Center Products.Awareness of SCCM V-Next and Windows 10 Servicing.Demonstrated proficiency with Designing and Deploying Microsoft products in an Enterprise environment.SCCM Asset Reporting and Reporting Software Usage, Maintain Deployment Calendar and License Validation process.In-depth knowledge of Client OS (Windows 10/11) and Troubleshooting.Responsible for escalation management, communications, and management of production system problems.Knowledge of other deployment tools like Altiris, and LANDesk (Ivanti) will be an advantage.Windows & Mobile device management via IntuneConditional access policies & Autopilot persona management skillsYou will be successful in this role if you have: NV1 Security Clearance is required.Must be an Australian Citizen.Strong understanding of ITIL, specific to Change & Release managementExperience in managing large-scale transition projectsAbility and willingness to take direction from team Lead, SDM, and Client ExecutivesAbility to work in a team environmentAble to adapt to a changing technical environmentAbility to coach other members of the team in their area of expertiseAbility to communicate clearly with all team members and end-usersAbility to work with a sense of urgencyCustomer-facing presentation and consulting skillsStrong knowledge of Microsoft PowerShellCertifications: ITIL Foundation (optional)Certification in Configuration Manager & Intune (Optional in case of Good knowledge)AVD certificationUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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