What success looks like in this role:The Position will be a dedicated Microsoft Teams, Direct Routing and other Unified Communication platforms.This role will work with the Digital Workplace – Unified Communication Lead to architect UC technologies such as on-premises deployment and migration to MS Teams from different platforms (E.g., Skype for Business, Zoom etc.
).Responsibilities and Accountabilities:Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologiesStrong hands-on experience in complex enterprise Unified Communication platformsExpert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.Expert-Level experience Spectralink DECT-SolutionExperience with Creation, modification and deletion of end devices, DECT servers and DECT transmitters.Experience with Operation of the OVOC server including patch managementExperience with Luware Contact Center solutionsExpert with managing application policy for controlling and accessing Luware routing within the Microsoft Teams client.Expert in managing Luware Attendant ConsoleEnvironmental changes – consolidation, platform upgrades, SBC firmware and security managementTest, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaborationManage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.You will be successful in this role if you have:NV1 Security Clearance is required.Must be an Australian CitizenExpert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologiesAdvance-Level understanding of MS Teams, Direct Routing, Meeting Room technologies such as Crestron, Surface Hubs, Poly etc.Advanced experience with SBC such as AudioCodes, Ribbon/Sonus, MediaPacks or any other Analog Gateways, SIP Trunks, VOIP, ISDN E1/T1High-Level of understanding of Microsoft's Productivity Software – Collaboration Suite (MS Teams, SharePoint, OneDrive)Strong understanding of ITIL.Strong knowledge of Microsoft PowerShell.8+ years of working with Microsoft Teams, Skype for Business / Lync 2013/ Lync 2010, Direct Routing, SBCs and/or any Microsoft and Networking Technical related technologies.4+ years of relevant work experience as a Tech Lead in technical support to Enterprise Customers.Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environment for large global enterprisesSolid understanding of UC, VOIP, SBCs, MTRsMicrosoft Certifications in the relevant Microsoft technologies required for this position.
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