Systems AdministratorWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the roleWe are currently seeking an experienced Systems Administrator with experience managing a team of technical professionals and providing high quality technical engineering support to customers and stakeholders.About youResponsibilities and Accountabilities:Works within a team with some supervision supporting end users with technical queries relating to several products/systems including MS products, OS, Networks and applications.Develops an understanding of the customers environment and service delivery requirements to enable the delivery of the service.Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries.Identify opportunities to further develop customer accounts including any opportunities to increase Fujitsu's support to the customer.Takes ownership for listening to and understanding the customers problem. Escalates and/or gains support where necessary to resolve the problem.Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.Monitors performance through statistical reporting and analysis.Acts as a team player being viewed by colleagues as an effective and helpful member of the team, demonstrating personal leadership and initiative.Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements.Requirements and Experience:Experience in a Helpdesk/customer service role either in a service industry or IT support role for at least 2 years, demonstrating an advanced practice of customer service.Intermediate communication skills, both written and face-to-face.Intermediate conflict resolution.Advanced personal management: punctuality, attendance, and presentation.Good Time management.Knowledge of call logging, escalation and follow-up procedures.Knowledge of escalation procedures.Hardware and software troubleshooting including determination of an issue as an Incident.Awareness of ITIL best practice methodology.Minimum NV1 AGSVA Security Clearance!Why Fujitsu?We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.We offer tailored career paths across our global organization to support your professional and personal growth.Our customers trust us. We have an excellent reputation across the region and globally.Best in-class reward and recognition programs flexible work, volunteering leave, and more.We live our values of aspiration, trust, and empathy, all day, every day.As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Maori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email ******.
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