Systems Administrator We are Fujitsu We use technology to make happier lives.
We are a global leader in technology and business solutions that transform organisations and the world around us.
We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role We are currently seeking an experienced Technical Services Manager with experience managing a team of technical professionals and providing high quality technical engineering support to customers and stakeholders.
About you Responsibilities and Accountabilities: Works within a team with some supervision supporting end users with technical queries relating to several products/systems including MS products , OS, Networks and applications.
Develops an understanding of the customers environment and service delivery requirements to enable the delivery of the service.
Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries.
Identify opportunities to further develop customer accounts including any opportunities to increase Fujitsus support to the customer Takes ownership for listening to and understanding the customers problem.
Escalates and/or gains support where necessary to resolve the problem.
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
Monitors performance through statistical reporting and analysis.
Acts as a team player being viewed by colleagues as an effective and helpful member of the team, demonstrating personal leadership and initiative.
Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements.
Requirements and Experience: Experience in a Helpdesk/ customer service role either in a service industry or IT support role for at least 2 years, demonstrating an advanced practice of customer service Intermediate communication skills, both written and face-to-face Intermediate conflict resolution Advanced personal management: punctuality, attendance, and presentation Good Time management Knowledge of call logging, escalation and follow-up procedures Knowledge of escalation procedures Hardware and software troubleshooting including determination of an issue as an Incident Awareness of ITIL best practice methodology Minimum NV1 AGSVA Security Clearance!
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.
We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
We call this Be Completely You.
We put people first.
We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us.
We have an excellent reputation across the region and globally.
Best in-class reward and recognition programs flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy, all day, every day.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose.
In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Maori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out.
Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement.
We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.
For more information, please email ****** .
Search Firm Representatives Please Read Carefully Fujitsu does not accept unsolicited assistance from search firms for employment opportunities.
All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company.
No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team.
Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance.
The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations.
As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin.
Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
