Company Description About Us Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers' most complex problems. It's how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are passionate about. We're open minded, ambitious and committed to enabling our people to do their best work, to be inspired by what they can achieve and the impact they can have.
Here in Australia, we're agile and growing fast. Our 1,800 employees are busy building an enviable reputation for innovation and delivery. And, as part of a US-based organisation with 37,000 people and a 50 year history, we are able to draw upon world-leading technical expertise to help us provide the best solutions to our customers.
We invest in our people and promote internally, so if you're seeking growth and/or a varied career path, then you've come to the right place.
Job Description
Your New Role
We have an opportunity with one of our key programs providing support and maintenance of a large enterprise environment spanning multiple locations (ideally you will have an NV1 Security Clearance). This role will see work within a high-performance leveraged team working across a wide range of technologies. As an End User Services Administrator, your role will perform some or all the following functions as individual assignments or as part of a team:
Install, configure, upgrade, and maintain computer systems and operating systems and services.
Troubleshooting and fault remediation activities
Create and maintain various AD Account types.
Create, update, and amend process documentation, knowledge base articles, and Standard Operating Procedures
Interact with users and key business stakeholders providing subject matter expertise.
Provide deskside user support for various applications and Citrix based environments.
Install and configure standard company software packages and applications using customised in-house toolsets.
Assist users with data backup and recovery.
Assist users with print and LRS related issues.
Deploy solutions as part of a project or initiative according to organisation standards.
Investigate and resolve user requests and problems that arise from the recent PC Migration Project.
Qualifications
About You and What You'll Bring
Coupled with your education and/or experience, you have exposure to some of the below tools and methodologies:
High level of skill with the relevant technologies such as Microsoft technologies (Windows 10, Office, Teams), desktop and laptop hardware (HP, Dell), Cisco Phones, Mobility (iOS).
Skype for Business
Highly desirable skills in Windows Server, Exchange, O365, Networking.
LRS
Active Directory, DNS, and Group Policy
PowerShell
MECM
Ivanti
Strong understanding of ITIL processes.
Please note: We do not expect you to be an expert in all areas listed above. If you only meet a few, we still encourage you to apply.
This role does require the successful applicant to be an Australian Citizen and hold a current NV-1 security clearance.
Additional Information
This is a team that cares for its people, focuses on building culture, and is high-performing all while maintaining a healthy work-life balance.
At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.
