It is a very exciting time at The Kids Research Institute Australia as we continue to evolve from what began in the 1980's as a vision to create a world-class child health research hub. We have recently changed our name from the Telethon Kids Institute, but we continue to achieve our vision of happy, healthy kids!
The Information and Communication Technology (ICT) team at Telethon Kids Institute has an opening available for a System Support Engineer to join this high-performing team that provides end-to-end support to over 1000 users. This is an exciting opportunity to gain exposure to a wide variety of systems and technologies by providing IT support to all staff, resolving technical issues, and providing solutions that will help enable research.
This position will see you leverage your strong interpersonal skills and technical capabilities to enable and empower researchers as key users of IT. Your activities can range from general IT enquiries such as computing and mobile device issues through to troubleshooting, hard- and software deployment and supporting the team with current project work.
Some of your responsibilities include:
Provide face-to-face over-the-counter customer support to Institute staff. Troubleshoot and resolve technical issues within Service Level Agreement (SLA). Create procedures and documentation to support the software and systems environments. Assist with new implementations and architecture design. Support with Asset Management. Conveniently located within the Perth Children's Hospital in Nedlands, this position will be offered on a full-time basis for 18 months.
About You
If you are IT-savvy, have a customer-service mindset and are ready to bring a lot of energy into this role, then we want to hear from you!
To be successful in this role, you will have demonstrated experience in the following:
Previous experience in a similar role working within an Enterprise environment. Good knowledge and understanding of Microsoft platforms, including server and desktop. Working knowledge of Cloud platforms including O365 and Azure. Demonstrated skills in Active Directory, DHCP, DNS, Group Policy. Proven experience supporting VMware and other virtualisation technologies. Experience in desktop level troubleshooting, including hardware, MS Windows, and Apple. Excellent communication skills and a solutions-driven mindset. We are driving inclusion and diversity as part of the way we work and embrace the diverse career and life experiences of our staff. If you meet a number of the requirements (and not all), we encourage you to submit your application. We also encourage you to address any career disruptions (if applicable) you may have had in your cover letter.
About Us
Our aim is to create a workplace where people are respected and encouraged to fulfil their potential. We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills; we embrace all employee differences, foster a culture that supports diversity and inclusion, and are committed to providing reasonable accommodations where required.
Some of our staff benefits include:
Additional annual leave over Christmas and Easter. Save on tax and increase your take home pay by salary packaging up to $15,899 of Living Expenses and up to $2,650 on Entertainment Benefits each FBT year. Extensive health and wellbeing program with weekly events. Flexible work options and hybrid working. Reward and recognition program. Professional development opportunities including access to unlimited online training with LinkedIn Learning. Modern offices and end of trip facilities, including sit to stand desks. Access to Corporate Health Insurance. Staff purchasing discounts including travel, IT Hardware and stationery. How to apply
If you think that this is the right role and an exciting new challenge for you, please click on 'Apply Now' to navigate to our Career Site to view the Job Description and submit your application.
Your cover letter (no more than 2 pages) should specifically address your skills and experience outlined in the "About You" section above.
Applications will only be accepted through our career portal. If you are experiencing technical difficulties with our online portal, please direct your query to
If you require reasonable accommodation in completing this application, please direct your inquiries to
Closing Date: 15/11/2024 - We reserve the right to hire prior to the closing date.
The Kids Research Institute Australia is committed to being champions of gender equity, diversity, and inclusivity. We actively encourage applications from people of all ages, nationalities, abilities, and cultures, including: Aboriginal and Torres Strait Islander peoples, people with diverse genders, sexes and sexualities and people living with disability. As such we are a proud Bronze award recipient of the first Australian Athena Swan Science in Australia Gender Equity (SAGE) pilot program.
We acknowledge that when working in environments which contribute to the health and wellbeing of Aboriginal people, it is imperative that Aboriginal people are at the forefront of this work. We have launched the Aboriginal Employment and Career Development Strategy to increase the number of Aboriginal and Torres Strait Islander staff, students and researchers employed in the Institute who provide guidance and support in our work in Aboriginal health.
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