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Area9 has a passion for professional development and you'll have the opportunity to attain relevant industry certifications/accreditations with training costs provided by Area9.
With Area9, you will be part of a friendly and collaborative team, have the opportunity to join our Social Club, and receive staff discounts on purchases from our online store.
Salary and perks include: Applicable Superannuation. Opportunity to achieve training bonuses and incentives. Paid Professional Development. Social Club. Staff service awards. About Us Area9 IT Solutions is a well-known, innovative and dynamic IT solutions and service-delivery company based in Darwin, Northern Territory, Australia, with a diverse client base across a number of industry sectors.
Area9 provides IT support services to over 500 clients and has two Datacentres that provide a range of Cloud Services to clients using technologies from industry-leading vendors such as Cisco, Fortinet, Palo Alto Networks, HP, Pure Storage, and more.
We have positions available for experienced Systems Engineers in our Darwin office.
Responsibilities: Provide technical support via telephone and online support tools. Provide onsite/desk side support to our valued clients. Experience required: Minimum 2-3 years of IT desktop support experience in Windows Desktop environments. Server support experience (Level 3 role). A solid understanding of computer, network, and internet technologies. Incident management at first and second level with troubleshooting capability. Previous experience in a helpdesk or call centre environment working with telephony and job logging software. Demonstrated experience in Customer service. Customer Management Skills. Strong written and verbal communication skills in the English language. Demonstrated time management skills, ability to manage competing priorities and follow processes. Qualifications: Certificate 3 and/or 4 in Information Technology. ITIL Foundation Certification or similar industry qualification. A Degree or Diploma in IT. A Current Microsoft Certification. Fortinet NSE4 or higher. Personal Attributes: Self-motivated. Positive, client-focused attitude. Ability to learn quickly and adapt knowledge to new environments. A passion for technology and a desire to grow your career in IT. Ability to work as part of a team. Strong communication skills, verbal and written. How to Apply: Your application must be accompanied by a cover letter addressing the role requirements. Only Australian residents or those who hold the relevant Visa with authority to work in Australia are eligible to apply. A current Australian Drivers Licence and own vehicle is required for this role. You must be willing to undergo a National Police Check. You must hold or be able to obtain an NT Working with children's card. Only shortlisted candidates will be contacted. Upload your Cover Letter and Resume. Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a systems engineer? Do you have a current Australian driver's licence? Do you have a current Working With Children (WWC) Check? What's your expected annual base salary? For over a decade, Area9 has been providing leading technology solutions and services to customers from small, medium, and large businesses and government organisations across metro, regional & remote locations across Australia.
Area9 has the skills to guide you through the planning, design, implementation and management of the right IT solution for your company.
Area9 partners with the leading technology brands and holds significant certification from Atlassian, Microsoft, HP, Adobe, Citrix, VmWare, Cisco, Lenovo, Apple and more.
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