University IT Opportunity to work with a dynamic team and influence operational output of the IT Service Delivery portfolio at a top G8 University.
Join a vibrant and highly motivated IT Asset Management (ITAM) team working within a culture of delivering innovative solutions.
Level 6, full- appointment on an ongoing basis.
Base salary range: $91,833– $97,052 p.a.
plus 17% superannuation.
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities.
With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia's top university.
About the team UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals.
UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
About the opportunity As the appointee you will, under general direction, work in a small team and be responsible for assisting to identify gaps in process, customer service, SLA achievements, IT/vendor partnerships and implementing solutions.
You will be responsible for IT Asset Management lifecycle across the University's managed fleet of supported devices.
You will act as the entry point for new assets services/processes ensuring the handover to support process is adhered to.
You will also be involved in working groups, contribute to business engagement sessions and form value add relationships with the broader IT Team.
You will perform queue management activities to ensure timely ticket resolution/fulfilment, manage customer expectations and assist to identify opportunities.
About you To be considered for this opportunity, you will demonstrate: Relevant tertiary qualification or demonstrated equivalent competency.
ITIL certification or appropriate experience in IT asset management process.
Relevant experience with support of complex IT asset management systems and services.
Relevant experience in licence and vendor management.
Demonstrated ability in providing support and troubleshooting for hardware and software management for research solutions and education enterprises.
Highly developed understanding and experience with a range of contemporary computing platforms, operating systems, applications and systems, including those typical to the Higher Education sector.
Note: Occasional after-hours work and occasional travel for field service, including outside the metro area.
About your application Full details of the position's responsibilities and the selection criteria are outlined in the position description: PD -System Analyst ITAM (517827).docx The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on Wednesday 14th August 2024.
To learn more about this opportunity, please contact Alan Crofts at ****** This position is only open to applicants with relevant rights to work in Australia.
Application Details: Please apply online via the Apply Now button.
Our commitment to inclusion and diversity UWA is committed to a diverse workforce and an equitable and inclusive workplace.
We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution.
We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.
We have a globally competitive, gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years.
We have on-campus childcare facilities for children aged 6 weeks to Kindy.
We facilitate flexible working, with part-time and job-sharing arrangements considered.
We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
We have Athena SWAN Bronze accreditation and actively work to improve gender equity.
Should you have any queries relating to your application, please contact the individual named in the advertisement.
Alternatively, contact the Talent team at ****** with details of your query.
To enable a quick response, please include the 6-digit job reference number and a member of the team will respond to your enquiry.
