System Analyst - Itam

You will work in a small team and be responsible for assisting to identify gaps in process, customer service, SLA achievements and IT/vendor partnerships and implementing solutions.
You will act as the entry point for new assets services/processes ensuring the handover to support process is adhered to.
You will also be involved in working groups, contribute to business engagement sessions and form value add relationships with the broader IT Team.
You will perform queue management activities to ensure timely ticket resolution/fulfilment, manage customer expectations and assist to identify opportunities.About you Relevant tertiary qualification or demonstrated equivalent competencyITIL certification or substantial experience in ITAM Service Delivery process, including relevant experience with support of complex ITAM systems and servicesDemonstrated experience in providing support and troubleshooting for Hardware and Software management for research solutions and Education enterprises.Highly developed understanding and experience with a range of contemporary computing platforms, operating systems, applications and systems, including those typical to the higher education sectorSound analytical and problem-solving skills, and proven ability to interpret needs and recommend appropriate solutions within a changing environment